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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
4 years ago

Re: Data Lost Skins and everything

@PapaWorld Hi, there are a few things that could have happened here. There could be a mixup over accounts, or if you've unlinked your EA and steam/console account that could be a factor.

Also there's currently no cross-progression, if you've started on a new system, you'll be starting fresh on that account.

Could any of these be a factor? If it's the first two, you can reach out to support to get this looked at.

https://help.ea.com/en/

2 Replies

  • PapaWorld's avatar
    PapaWorld
    4 years ago

    I have this and I haven't unlinked my accounts from anything I'm not sure why this has happened I tried to login and I realized my EA Account has been rest and my name has also so I'm not sure.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    4 years ago
    @PapaWorld In that case, please reach out to support. Sorry, but we can't do a proper deep dive or make account changes here on AHQ, so contacting support will be the next step to clearing this up.