Re: EasyAntiCheat Breaking Apex Legends

Hey @MrDrFeesh. 

I've seen some cases where this error is happening because of another program that's interfering with Easy Anticheat. When you have a chance can you try setting up a Clean Boot on your PC to see if that makes any difference? If this is happening because of a different program it may help get around the issue. 

You can find more details on how to set up a Clean Boot over at the EA Help website. Let me know how it goes when you have the chance to give it a shot. 

Thanks!

/Kent

@MrDrFeeshJust wondering is it as simple as you downloaded the wrong version for your pc? Maybe you downloaded a 64 bit version but you need the 32 bit version

maybe Origin is making a mistake and giving users an incompatible bit version for their pc, if you right click my pc and hit properties it should tell you if you have a 64 or 32 bit pc and if its a 32 that could be the problem and explains why its telling you to use the 32 bit version

I did think this could be it but I check and I have a 64 bit pc. Sorry. But I did find this Reddit post of someone with the same problem. Reddit Post Here 

Thanks for giving it a shot. This is something that's been happening from time to time since Apex Legends launched. We've seen a handful of workarounds that can help in a lot of cases. 

What happens if you launch Apex Legends as an Administrator? Look for r5apex.exe in your Origin Games folder, (it most likely will be located in Program Files (x86)) try right clicking it, and see if you've got the Run as Administrator option. Give that a shot and see if that helps at all. 

/Kent

Sorry kent, but this still did not work. But someone else did say this worked for them.

@MrDrFeesh 

Thanks for giving it a shot. 

Would it be possible to try adding exceptions for Easy AntiCheat, Apex Legends, and Origin in your security software? It's possible that the security software on your PC is blocking something from connecting. 

Let me know if that makes a difference for you. 

/Kent

At this point, I'm pretty confused. Even after I did all of that, including make a security exception, it's still not working? Hope we can find a fix. 😞

Maybe you can just ditch the Origin, that would be a move of century....

Not to rush anyone, but I will be working extra hard to fix apex by the time the new event comes out. Thanks for all the help!

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@MrDrFeesh wrote:

Not to rush anyone, but I will be working extra hard to fix apex by the time the new event comes out. Thanks for all the help!

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Were you able to try repairing EAC to see if that helped for you at all? 

/Kent

Ok, good news. I fixed the Easy anti-cheat please use a 32-bit version error! But now whenever I play apex it will send me back to origins. Sorry for switching up the problems. 

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@MrDrFeesh wrote:

Ok, good news. I fixed the Easy anti-cheat please use a 32-bit version error! But now whenever I play apex it will send me back to origins. Sorry for switching up the problems. 

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I'm glad to hear you were able to figure out what was happening with EAC! What exactly are you seeing when you try to start up Apex Legends? Is the game crashing to the desktop? Do you get any error messages at all? 

/Kent

Let me explain, unlike the EAC error these one other people have gotten. Its where it will click play, EAC will run the turn off normally, then suddenly apex won't open and take me back to origins. And there is no error message at all. I hope I can fix this soon cause the new event is out. 😞

Mhh, sounds like the EAC is still doing something weird.
 @MrDrFeesh  Can you try these steps?

Open your File explorer and locate to: C:\Program Files (x86)\Origin Games\Apex
And delete the following files:

• EasyAntiCheat
• EasyAntiCheat_launcher.exe
• EasyAntiCheat_x64.dll

Then locate to:

C:\Program Files (x86)\Origin Games\Apex\__Installer\customcomponent 

And delete the following files:

• EasyAntiCheat

Then restart Origin, go to Game Library, click on Apex Legends.
Then go to settings -> Game Properties and repair the game.

Now you will have a fresh install of EAC, if there were any corrupted files, they are gone now.

If that didn't do the trick, make sure you have installed the latest Visual C++ version installed.
https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

Let me know if that changed anything.

Ok, I tried deleting everything but still did not work. And I installed the new Visual Studio stuff. But I will try reinstalling origins tomorrow.

Hey @MrDrFeesh 

I have a feeling you should see some errors in your windows event log when you try to start Apex Legends.

Can you maybe check if some critical errors pop up over there when you try to start the game?

Maybe a new Dxdiag will give us some more information. 🙂

Here is the dxdiag file