Re: Game freeze after getting to the drop ship in every game

Contact them there:

Hello there, thanks for the feedback about Apex legends on PC. That's not what we like to hear! We have not seen this issue noted as a known issue right now. I'd love to take a deeper look to see if we can help. To begin, can you please send us a direct message here: -- Bruce 

Good day EA,

Some kind of a fix or any hope for some of us that are struggling to get a game that worked fine up until 5 days ago!

No changes to our PC's we experience this problem and we have to hard shutdown our PC's as it causes issues with other programs.

I have never experienced issues with steam games doing this.

This happened around 5 days ago - please how about a hotfix?

Thank you for your time.

Ok problem fixed - simple actually update your bios to latest version.

Hope this helps everyone with the same problem.

Hey everyone. 

Thanks for the reports on this. I'll pass this information along. 

@Ja3bo 

What type of motherboard do you use? Also, which BIOS version number are you currently on after updating it? 

/Kent

BaseBoard Product ASUS X99-A/USB 3.1

BIOS Version/Date American Megatrends Inc. 4101, 2019/07/10

Hope this helps

@EA_Kent  my MSI motherboard is up2date and I still have the issue. 

Mainboard: MSI Z170-A PRO 

I think it was an exceptional situation for @Ja3bo 

Video footage of this problem:

https://twitter.com/xkcu6/status/1274048918700150784

I tried alot to fix it myself: 

• Installed latest Windows update
• Installed latest NVIDIA update
• Installed older NVIDIA drivers to test
• Played around with in-game resolutions and video settings
• Disabled Origin and NVIDIA overlay
• Unequipped character/weapon skins
• Unequipped music packs/loading screen images
• Cleared startup parameters in game properties
• Updated essential I/O drivers
• Unloaded third party drivers
• Uninstalled/Repaired Apex
• Whitelisted Apex executable in Windows Defender (even tho it's obviously not a fix, but who knows lol)
• Checked firewall ruleset 
• Checked if ports are forwarded on router side

It seems to be a serverside problem for some players. Hope this helps to find a solution. 

My BIOS is also on the newest version and the game Stil freezes when getting into the dropship, this is been going for almost 6 days now.. I would like to play apex specialy since I paid for my battle pass and I want to continue leveling it. 

Is your motherboard BIOS as follows:

Hi Domex.

Check your BIOS again.

What MOBO and CPU do you have?

The other thing I also did was Clean up my registry and move the game to another drive with Origin.

What did you use to clean up your registry?

Updating my BIOS didnt work

I am running an ASUS H-370F

Updated toe the latest bios version which is 1901

Still no luck...

It was fine a few days ago, and today this problem suddenly appeared.

CC Cleaner the free version:

Link as below:

https://www.ccleaner.com/ccleaner/download

Hope this helps!

I was searching processor errors and it suggested I update my BIOS.

It worked for me.

Sorry did not work for you.

Seems like my problem is back again. Had one day of playing and the freezing starts again.

This is really a daunting task to try and repair this game.

Can the developers sort out a fix please.

Thanks

I just played on Geforce Now, guess what the game crashes there too! But later though at midgame. So definitly server sided issue. Usually I play on Frankfurt but on Geforce Now I played Amsterdam. Is this a EU problem currently or also US?

Even after the origin patch or update now still no change game freezes before leaving drop ship. 

This is getting annoying.

A fix would be appreciated.

same here...

I have tried a lot of potentional fixes in the past few days like: repairing the game, re-installing the game, turning off origin in-game, re-installing origin, setting my skin to default, making the game run in fullscreen borderless, changing resolution, turning off the buffer (originally had it triple buffered), making the game run as administrator, make the game run in a compatible mode for windows.

i dont know what to do and i want to get diamond before split (currently plat 1)