Re: I had an heirloom and it has disappeared, as well as some of my gun skins

Hi there, @nightwav3s 

This is something an advisor will need to investigate. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!