Forum Discussion

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: inability to login on xbox one due to a disabled email associated with ea

Hey @coziestbloom173,

An @disabled.ea.com email typically indicates an older EA account that became inactive. If that's the one your Xbox account is linked to, you wouldn't be able to make changes until the account is updated.

At this point you'll need to get in touch with support so they can help get this updated.

You should be able to create a new case here: 

 
As this is more related to an issue with the overall account rather than one specific to Apex, I would try using the options under Game Support > The EA app. One of the first options available there should be I need help logging into my EA Account, or you can use the search function on that page to bring it up.
 
Let me know if you run into trouble getting a case created through that route!

12 Replies

  • FrianBantana's avatar
    FrianBantana
    2 years ago

    Hello @EA_Mako ,

    I am having the same problem as @coziestbloom173 . In my case, EA's error message is telling me that the EA account a7*****@disabled.ea.com is already linked to my PlayStation Network account. I don't remember ever creating this a7*****@disabled.ea.com account, and this situation is preventing me from linking my newly created EA account to my PlayStation Network account. I don't know how to unlink the disabled account from my PlayStation account.

    I clicked the link that you supplied in your response, but I am redirected to the EA Help home page in both Chrome and Firefox (https://help.ea.com/en/help-home/?r=1). Navigating to the "My Cases" section and then selecting "Start New Case" also redirects me right back to the EA Help home page. It appears there is a bug that is preventing new cases from being opened. 

      

  • Kstan777's avatar
    Kstan777
    2 years ago

    @FrianBantana the EA Help website is a little tricky to navigate. You should be able to reach chat here.  They will be able to unlink the disabled account. Did you have an EA account in the past? If you did they might try to help recover that account before unlinking the disabled account. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @FrianBantana,

    The EA Help home page should be the correct page for that link, but instead of heading to "My Cases" from there, try going through the products listed under the Game Support section and either selecting or searching for The EA app.

    You should have a variety of topics available to open a case with at that point, either I need help logging into my EA Account or I want to update my EA Account information should let you get in touch with support regarding this particular situation.

  • FrianBantana's avatar
    FrianBantana
    2 years ago

    Thanks @EA_Mako and @Kstan777 .

    I was able to submit a new Case after going to the EA Help home page -> searching for and selecting my game -> selecting I need help logging into my EA account -> and then selecting the Chat with us tile. The support person was able to unlink my disabled EA account from my platform account. 

  • kwbrady86819's avatar
    kwbrady86819
    2 years ago

    I need help with the same issue and can’t find anyway to contact anyone. Please help, just bought an ea game and can’t play at all.

  • 26518eb7b4990af's avatar
    26518eb7b4990af
    2 years ago
    @EA_Mako I have been trying to reach out for help for a few days and everytime I try to look for the live chat it is never there and when I create a case I get no response then it is all of a sudden resolved, I have no idea what to do, I just got madden 24 and want to play it.
  • mpainer's avatar
    mpainer
    2 years ago

    Thank You that was the only to fix my disabled issue

    Cheers

  • FrianBantana's avatar
    FrianBantana
    2 years ago

    MAYBE TRY A DIFFERENT GAME ON THE EA HELP PAGE. I SELECTED F1 24 AND I SEE IT THERE. I DOUBT THE GAME YOU CHOOSE MAKES A BIG DIFFERENCE FOR THIS PARTICULAR ISSUE. 

  • TRosenkrantz's avatar
    TRosenkrantz
    11 months ago

    hey mako, having this issue now currently and unable to get the chat to work or get in touch with anyone. can you help me out here?

  • mamsasters's avatar
    mamsasters
    10 months ago

    I’ve been trying this. I can’t get it to start a chat or open a case. 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,464 PostsLatest Activity: 10 hours ago