@ForestBoy8083
HyperX does have a software called NGenuity, but as far as I know that's just for controlling RGB. I don't think it has any audio features.
This mic volume issue is something I've been seeing with Windows 10 for quite a while. I had the same issue myself several years ago, but for me it stopped happening at some point in the past. It seems like it's something in Windows itself, so there are a few other things we can try.
Sometimes there can actually be a Privacy setting issue that prevents the mic from being accessed. Can you check this as well?
1. Go to Windows Settings and click on Privacy
2. Click on Microphone and make sure that it says Microphone access for this device is on.
3. Enable the toggle for Allow apps to access your microphone
4. Under Choose which apps can access your microphone make sure that Desktop App Web Viewer is enabled
5. Scroll down further and make sure you have Allow desktop apps to access your microphone enabled
Let me know if that helps once you've had the chance to try it out.
/Kent