Forum Discussion

Community Manager

Re: Level downgrade

Does your level badge have a green background?

We actually raised the level cap back in Season 14, when you would have been away from the game. Every 500 levels you'll essentially "prestige" and go back to level 1 of a new tier, with 2000 total levels just shown as 1 - 500 with different backgrounds as you level up.

In this case since you were 500 before this change was made, you would have gone up to level 1 of the next tier when you started playing again in Season 19.

So, you've not had anything reset or downgraded, you're just making your way through the new system that allows more packs to be earned. 🙂

Feel free to check out the Season 14 patch notes for a bit more info on that update!

2 Replies

FreeeHunt
2 years ago
But that's not the case, the heirloom doesn't have that much prestige... I don't understand, should I play for another year?
2022 hours 5 years of playing...
EA_Mako
Community Manager
2 years ago
@FreeeHunt

You're guaranteed an heirloom at 500 packs opened, if you haven't received one by that point. They are not based on your account level.

You don't receive a pack every single level, so by level 500 you are not guaranteed an heirloom unless you've been getting a lot of extra packs on the side.

You can take a look at one of the fansites below to get an idea of how close you may be to an heirloom, again just depending on how many other packs you've opened.

Apex Pack Calculator (apexlegendsstatus.com)

Apex Packs Calc + Apex Tools | GotAHopUpHere.com (zarandona.com)