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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Re: My account couldn't be used to play Apex

Hi there, @cheeseburger6878.

What is happening when you try to join matches? Also, I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!

2 Replies

  • cheeseburger687's avatar
    cheeseburger687
    5 years ago

    Your solution actually worked, though from now on I couldn't play on Singapore GCE 1 server. When loading into a game, I would get an error saying, "Connection to server timed out [code:net] Signon:New" Thanks for your help!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @cheeseburger6878 

    Great! You're very welcome 🙂  If you have any other issues, please let us know. Have fun and good luck!

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