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Community Manager

Re: My pc is restarting every time I load apex.

Thanks for sharing that.

Looking at the Diagnostics section of the DxDiag one thing that stands out to me is a process called triggermodemonitor.exe has been crashing pretty often. It looks like this might be related to an MSI OC software. Are you currently running anything that might fit that description?

Also, since you've started troubleshooting this have you had the chance to try starting up your PC in a Clean Boot to see if that makes a difference? If this is software-related then a Clean Boot might help to get around the issue that's causing these crashes. For more details on how to set one up check out the EA Help website. Please let me know how it goes once you've had the chance to give it a shot.

Thanks again,

/Kent

4 Replies

TheHairyPickle
5 years ago
@EA_Kent
Hey I dont want to jinx anything right now but I have seemed to fix the problem! I guess my old motherboard need a bios update to work with my cpu but when I was try to update it it wouldn't go so I brought it into a store and they took a look and said my old motherboard was broke and I need to replace it! Thank you for all the help along the way!
EA_Kent
Community Manager
5 years ago
@TheHairyPickle

Ah, I see! I appreciate you following up and letting me know what was happening. I know it's rough to have to replace hardware like that, but I'm glad to hear it seems to be working now. 👍

/Kent
xthehairbearx
5 years ago
I appear to have this same problem and my Apex has now uninstalled for the third time on it's own. Any further ideas? Ive already tried everything you've mentioned here so far and my PC specs are well above the required minimum. I dont know if I can get a dxdiag of the crashes in retrospect as its been a while since I played due to frustration of the crash/uninstall.
EA_Kent
Community Manager
5 years ago
Hi @xthehairbearx,

A DxDiag might still prove useful for troubleshooting. If you don't mind, can you post one here so we can take a look? You can find more information on how to pull one up over at the EA Help website.

Once you have the text file please attach it here. Thanks!

/Kent