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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Pocket loss and connection issues still ongoing

@BorisBlock 

Hmm, I see. That is pretty strange. 

Which datacenter are you currently connecting to? Have you tried connecting to any others to test and see if this same issue is still happening on those as well? 

/Kent

3 Replies

  • My main datacenters are the Oregon ones I went and tried all different data centers even overseas centers and it's still happening, sometimes the ones that would say zero packet loss would then have packet loss after a match. Everything works and runs perfectly fine until the match actually starts, the same happens in the firing range tho it's not as severe.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @BorisBlock 

    Thank you for following up!

    When you've got the chance could you try running a UO Trace so we can take a look? That should give us a more detailed look at the connection between your home network and the servers, so if there is something happening in between we might be able to spot it. 

    For more information how to run the test check out the EA Help website. Once you have the results please send them to me in a direct message. Thanks again. 

    /Kent

  • So I ended up getting a new gfx card and it helped a bit with the rubberbanding but I was still getting huge packet loss. The weird part was it would start with packet loss during games but as the game continued the packet loss would drop to 0 by like mid/late game. I then did a complete uninstall but was suggested by a friend to completely erase any trace of Apex. So I deleted the Respawn folder and everything EA I reinstalled it and everything works fine now...