Re: The apex account was stolen by hackers and cheated, resulting in the ban
Hi, I have also encountered your problem on May 11th, I have contacted human service twice, but it is obvious that human service cannot help background review,It seems that EA's background staff don't care about our banned account, and they don't have any sympathy for the user's remedy,I also reset the password like you, a more advanced protection method, but the lost items can no longer be retrieved.
I'm sad, but even more sad is ea's attitude towards user property. The property on my account can be banned with only one sentence from them, and they will not respond to the user's demands. No matter what the truth is, the property on the account does not have the property of preserving value.
I suggest that friends who see these words stop recharging and game purchases,because ea won't protect your property.