Re: Unjust Permanent Ban on Apex Legends - Seeking Community Support

I can prove to you that they are using automated responses, as it is unreasonable to receive the exact same reply seven consecutive times. Additionally, banning players simply due to a bad word or a quarrel between two parties is entirely unfair, even if it happens repeatedly. If you want to enforce these rules, review all the tournaments that have taken place during the game's lifespan, and you will end up banning at least 80% of the players due to offensive behavior. However, your rules are not applied to everyone equally because famous players are given preferential treatment. Evidence of this is the recent incident involving the player "Gdolphn," who used completely unacceptable language and was never banned—the matter was simply closed. I reiterate that offensive behavior is sometimes the result of frustration and emotional outbursts driven by passion for the game and the desire to win.

Hey @alawnianas,

As I mentioned, they review each appeal manually up to a point.

After they've reviewed the same situation multiple times and have come to the conclusion that the action will stand, they will no longer perform additional reviews.

That is the point you're at now, which is why you're receiving those messages. Your situation has been reviewed by multiple members of the ToS team who have verified the action was taken correctly and is appropriate for this particular account based on prior history as well as what was said.

You're absolutely right that much of the time, offensive behavior comes from passion for the game. However, that does not excuse the behavior. We expect players to follow the Rules of Conduct whether they are frustrated or not, and in situations where that doesn't happen, we'll take the appropriate action if that behavior is brought to our attention through the available reporting options.

@alawnianas 

Any third parties claiming to be able to remove a ban are simply scammers trying to take account information. The only team able to remove a ban is our Terms of Service team.

And no, as I said above, the appeals are manually reviewed up until a certain point. Once they've reviewed your situation multiple times and you start receiving the message stating "Please do not expect further responses on this matter.", your case can no longer be reviewed.

When they say not to expect further responses on the matter, they mean it. There are no additional reviews taking place at that point so if you continue trying to place appeals, the only reply will be that message. 

This means your account has already had 3 separate individuals from the team review the situation and they've all come to the conclusion that our Terms of Service (Rules of Conduct) were violated. There is no other recourse for the account once it reaches that point, I'm afraid.

ok this is my old apex account i moved over to steam on a whole new acc and i dint log in beacuse  i dont know the info for ea on my steam so i was trying to by the bloodhound event and everything  was going fine untill i tried too purchase apex coins again and it wouldnt let me click on them this is the video of whats happening