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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Why do i always have to accept user agreement everytime i log into apex on Xbox

Hey there, @ready_player_5 

That's odd. You should haven't to do this every time. Try logging in at profile.ea.com and see if you can accept the agreement there. Also, try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

Let me know what happens. Thanks!

13 Replies

  • ready_player_5's avatar
    ready_player_5
    3 years ago

    Hello. Thanks you for the help, I've cleared the alternate mac address but I don't see where to agree to the user agreement on my EA profile? I've logged in fine after clearing the address but this doesn't really assure me as sometimes after I reset password everything seems fine till it happens again in a couple of days. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ready_player_5 

    Next time this happens, instead of accepting the agreement through the game, try going to profile.ea.com to see if it pops up there. Also, you can try deleting the personal saved data for Apex. To do that, press the Guide button and then highlight the Apex Legends tile. Then, hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it. Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this. Let me know what happens. Thanks!

  • ready_player_5's avatar
    ready_player_5
    3 years ago
    @EA_Aljo It just happened as I tried to log in for the first time today. I went to my EA profile and saw no user agreement prompt. As for deleting the saves its asking to delete for just the console or everywhere?
  • ready_player_5's avatar
    ready_player_5
    3 years ago
    @EA_Aljo still asked to accept the agreement, tried both console and everywhere, I've gone ahead and accepted but its only a matter of time before it happens again.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ready_player_5 

    Thanks for trying that. Next, delete your gamertag off your console and download it again. Let me know if that makes a difference or not.

  • ready_player_5's avatar
    ready_player_5
    3 years ago
    @EA_Aljo like deleting the profile from the Xbox? Thats one of the things I tried as I thought it may have been an issue with my account not syncing the saves with the cloud, sad to report that it unfortunately did not work.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ready_player_5 

    Can you try switching to a different network? If you can create a mobile hotspot, switch to that just long enough to accept the agreement. You could try playing a game as well to be sure. If that doesn't help, do you have another device you can try playing on to accept the agreement there?

  • ready_player_5's avatar
    ready_player_5
    3 years ago
    @EA_Aljo I do tend to switch networks but never when this happens, I'll try it out if or most likely when it happens again and no I don't have any other device? Its on my Xbox this is happening are you suggesting a different console?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ready_player_5 

    Yes. Another console is what I mean. Let me know what happens with trying another network. Thanks!

  • ready_player_5's avatar
    ready_player_5
    3 years ago
    @EA_Aljo It happened again and switched networks like you said, unfortunately I was still forced to accept the user agreement before I could get in. I'm starting to wonder if this isn't an xbox issue because I've noticed that it tends to be more likely to occur when I boot up the game and get a message saying 'lost connection to the xbox network '
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @ready_player_5 

    You will always disconnect when turning off your console. The connection is severed when that happens. You can try removing the game from Quick Resume to see if that helps. Otherwise, I'm out of ideas for this. It would be good to try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They may have some other ideas for this.

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