Forum Discussion

juniorpl13's avatar
4 years ago
Solved

Redeemed a code for apex coins but havent got any coins several hours later.

Won a code for some apex coins in a giveaway and I reedem the code succefully but nothing shows up several hours later. Tried redeeming code again and now it says its used. 

  • Hey @juniorpl13,

    Just to confirm, do you know if this code was for a specific platform?

    If this was a PC code and you use Steam, it may also help to try launching the game via Origin instead to see if the coins appear there. You should then be able to swap back to Steam and see them still on the account if that's the case.

    If you're still running into trouble with that otherwise, please reach out to support so they can take a closer look at the code and account, thanks!

2 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @juniorpl13,

    Just to confirm, do you know if this code was for a specific platform?

    If this was a PC code and you use Steam, it may also help to try launching the game via Origin instead to see if the coins appear there. You should then be able to swap back to Steam and see them still on the account if that's the case.

    If you're still running into trouble with that otherwise, please reach out to support so they can take a closer look at the code and account, thanks!

  • downloading and installing origin made it work and I got my coins, thx.