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friendlysoloqbot's avatar
1 day ago

Request for Clarification – Account Compromise vs Activity Attribution

Hi,

I’m trying again in a more structured way, as I want to make sure my situation is clearly understood.

My account was confirmed as compromised, and EA assisted in recovering it. This means a third party had access and control during a specific period.

However, the activity from that same period is still being attributed to me.

I’m not disputing that the activity occurred — I’m asking how activity during a confirmed compromise is being evaluated and attributed to the account owner.

If possible, I would really appreciate a clarification on how the timeline of unauthorized access is being considered in relation to the flagged activity.

I’m simply asking for a proper review of this specific point.

Thank you.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hey friendlysoloqbot​,

    That really depends on the activity the team found when reviewing this case. We're unable to speak to or provide additional details on your specific case itself, but there are absolutely situations where another individual accessing an account would be doing so in order to provide unearned benefits to the account. 

    What the actual case was here I can't say as we don't have those details via the forums, but ultimately the activity on an account is the responsibility of the account owner and we'd highly recommend using 2FA and other security steps to help keep the account safe.

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