I have been getting locked out of getting support help for my EA account issue. I have tried all contact forms but the site just says "This issue isn't supported by advisors. It tells me to check help resources or visit EA Forums."
Can you please help forward this to the right support team that will actually help me? I can't edit or resume my active case, and I can't make a new one without hitting the same error. My case has been open for a week with no response, and all I get is the same message: "This issue isn't supported by advisors. It tells me to check help resources or visit EA Forums."
My issue cannot be solved with help articles or community forums. I need a real support agent to assist me, but your system seems to be blocking any way to contact one. It keeps telling me to try a different device or web browser — I’ve done that on multiple devices, browsers, and even networks at a different house. Nothing changes.
This is extremely frustrating. I believe this issue started when the support site was updated earlier this week (on Monday). Before that, everything was working fine. But now it’s just “Oops, let’s add fancy new colors and change how it looks so it *seems* like we care.”
Eros7732
Tagging: EA_Aljo Midnight9746 EA_cuervo
Community Manager
