Second Appeal for Wrongful Ban (Account Hacked)

Dear EA Support Team,

I am writing to submit a second formal appeal regarding the ban on my EA Account for Apex Legends. I received your previous response confirming the penalty, but I must urgently clarify that this ban is completely unjust—my account was hacked and misused by unauthorized third parties to cheat, and I am entirely innocent.

My Account Information

• EA Account ID: eRMieX
• Apex Legends In-Game Name: ERMIE

Incident Details

On April 6, 2026, I discovered abnormal logins on my account and lost access temporarily. I immediately reset my password, secured all account settings, and enabled two-factor authentication (2FA) to prevent further unauthorized use. Soon after regaining control, my account was banned for cheating, which I had no involvement in whatsoever.

I have never used cheats, hacks, or any third-party unauthorized software, nor have I shared my account with anyone. All cheating behavior was conducted by the hacker during the brief period my account was compromised.

My Long-Term Support for EA Games

I am a long-time loyal player and paying customer of EA for many years. I have purchased numerous EA-published games across multiple platforms. For Apex Legends alone:

• My in-game playtime is nearly 1,300 hours
• My total in-game purchases and top-ups exceed $1,000 USDI have always strictly followed the EA User Agreement and Apex Legends fair-play rules, and I fully support your anti-cheat policies to protect the gaming experience.

My Request

I sincerely ask your team to conduct a full, detailed re-investigation of my account logs, including:

• Login IP addresses, device info, and geographic locations around April 6, 2026
• In-game activity and operation records during the suspected hacking window

These records will clearly prove that the cheating actions came from an unfamiliar, unauthorized source, not my legitimate gameplay.

I have fully secured my account and will ensure this never happens again. I am ready to provide any additional evidence or complete any verification you require.

Please reconsider my appeal and lift the wrongful ban on my account. I love Apex Legends and only wish to return to fair, legitimate play.

Thank you for your time, patience, and fair review.

Sincerely,eRMieX