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Nanobug42's avatar
Nanobug42
5 years ago
Solved

Sent a case a month ago and still no response

I got banned a month ago due to someone getting into my account and hacking on it. I sent an appeal a month ago and still no response. Is there any devs that can help me please? I really love playing...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    Hey @Nanobug42, 

    I'm sorry, but something like this isn't something we can investigate here on Answers HQ. If you've already contacted the TOS team that's all you would need to do for the time being. They would need to review the account and determine if the ban could be overturned. 


    Each of these appeals is handled on a case-by-case basis, so if the team is working through a lot of cases it may take a while to complete the investigation. Unfortunately we don't have a way of seeing exactly how long it might take. Please keep an eye on your email, and the TOS team will follow up with you as soon as they can. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Hey @Nanobug42, 

I'm sorry, but something like this isn't something we can investigate here on Answers HQ. If you've already contacted the TOS team that's all you would need to do for the time being. They would need to review the account and determine if the ban could be overturned. 


Each of these appeals is handled on a case-by-case basis, so if the team is working through a lot of cases it may take a while to complete the investigation. Unfortunately we don't have a way of seeing exactly how long it might take. Please keep an eye on your email, and the TOS team will follow up with you as soon as they can. 

/Kent

CEOBorderCollie's avatar
CEOBorderCollie
5 years ago

the last part of your advice is not correct.

I spoke to EA support on the phone today, according to them on the phone if your case does not get a reply within 7 days, they just 'expire' your case without notifying you.

You need to make a new case now if you want a reply.

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