Forum Discussion

Routapora's avatar
Routapora
6 years ago
Solved

Smarter way to deal with short disconnects

I have experienced many times short disconnects either because of my network or the connection to your servers. Sometimes I have been just merrily looting 15 minutes with a full squad in a safe place...
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Hey @Routapora. 

    I moved this over to the technical issues board. 

    I know it's rough to get hit with a leaver penalty due to a disconnection. We should try going through some steps to see if we can help prevent more disconnections like this from happening to you again in the future. 

    The best place to start would be with the basic connection troubleshooting steps over at the EA Help website. If you're still seeing any sort of connection issues after that I'd recommend checking out the platform-specific steps as well: 

    - PC

    - Xbox One

    - PlayStation 4

    Let me know how that goes when you can. 

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago
Hi @Routapora,

I understand where you're coming from. We've been passing along the feedback we've been seeing on the changes this season.

Hopefully it helps improve the connection for you so you don't keep finding yourself in this same situation. Let me know how it goes when you've got a chance.


/Kent
Routapora's avatar
Routapora
6 years ago

No. None of those things seem to work. In addition, yesterday and today the game crashed on first legend selection. Again the result for me is -48 ranking points when the game crashes and 10 minute abandon penalty. It seems to be that it is totally pointless for me even to play ranked in Apex.