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IvuLuna's avatar
IvuLuna
Rising Newcomer
4 days ago
Solved

So Apex lagged out on my Xbox and took money

So what’s the best course of action for this am I gonna get it back because I bought a skin or did the game just lag out and forget about it but I generally want my money back and I made the purchase on my Xbox so I’m confused

[CM - Edited to remove transaction info]

  • Hey IvuLuna​,

    Even though it was just a partial number, I've removed the screenshot with those payment details as these are public forums. 

    As far as the purchase itself, if you've restarted an additional time after that lag/crash and aren't seeing whatever was purchased, please contact support so they can verify some details and take a look. Thanks!

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey IvuLuna​,

    Even though it was just a partial number, I've removed the screenshot with those payment details as these are public forums. 

    As far as the purchase itself, if you've restarted an additional time after that lag/crash and aren't seeing whatever was purchased, please contact support so they can verify some details and take a look. Thanks!

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