Sup guys, I've been having this problem for over a week, today I used one of my other Psn accounts, played and everything was fine, once I logged out I had the same problem, it seems like this is happening to other people too:https://www.reddit.com/r/apexlegends/comments/awzn7w/infinte_loading_screen_on_ps4/https://www.reddit.com/r/apexlegends/comments/awxrz6/apex_wont_work/https://www.reddit.com/r/apexlegends/comments/awwfgr/ps4_infinite_loading_screen/https://www.reddit.com/r/apexlegends/comments/awts85/suddenly_unable_to_start_the_game/ (I never got an error tho, the thing just keeps loding)I couldn't find any way to fix this, but if you know one please reply, cheers

@EA_Blueberry This fixed it for me. Thank you 🙂

Hey buddy,I'm also affected by the problem and I found a possible solution for it.Maybe you could try it and will also work for you. Explantion here: https://www.youtube.com/watch?v=fuOrr7MdTGsGood luck!

Are you still running into some trouble with this, @Cheesus4? Have you tried a reinstall of the game and power cycle with the PS4 yet? Power Cycle Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice). Turn it back on after 1 minute. Launch the game.

@Jay_samba Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4)Let me know if that gets you in.

I'm having the exact same issues. Doesn't even start to load. Just the very first screen it sits on.

Stuck on loading screen, Apex legends wont load. PS4

37 Replies

EA_Blueberry
Community Manager
7 years ago
Are you still running into some trouble with this, @Cheesus4?

Have you tried a reinstall of the game and power cycle with the PS4 yet?

Power Cycle

Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).

Turn it back on after 1 minute. Launch the game.
Jay_samba
7 years ago
Tried everything. From resetting my ip to reinstalling the game, nothing worked. Friend of mine has the same game. When are you fixing this?
EA_Blueberry
Community Manager
7 years ago
@Jay_samba

Try setting the DNS manually on your console to the Google one (8.8.8.8 and 8.8.4.4)

Let me know if that gets you in.
FStein1860
7 years ago
Changing the DNS manually worked for me
Jay_samba
7 years ago
Hi Blueberry,
I also tried that, also didn't work. I even went to a friends house to see if the network somehow causes problems, but still stuck on the loading screen.
Any other ideas?
Cheers
EA_Blueberry
Community Manager
7 years ago
@Jay_samba

Try restoring the license of the game on your account.

How to restore a license on PS4

https://manuals.playstation.net/document//en/ps4/settings/license.html
Brogan-NL
7 years ago
i have the same problem. game doesnt even shows the respwan animation . just the screen whit apex poster.
i though i fixed whit reset license and use google dns but nope. pls fix this. even removed the game and reinstall it.
scaryashell
7 years ago
I'm having the exact same issues. Doesn't even start to load. Just the very first screen it sits on.
EA_Blueberry
Community Manager
7 years ago
@scaryashell

Are you able to connect if you reboot the network and change the data center? The option to change the data center should show up after a couple minutes.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Port Forwarding

https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
scaryashell
7 years ago
I'm not even making it to the loading screen. I get stuck on the very first screen. No load symbol. Just the image of wraith in the front and bloodhound on the left. It could take 10+ mins to eventually go to the respawn page if it even does. One thing I've found that usually works is to do a full restart on my PS4. I've restarted my network and also deleted and reinstalled the game itself. Not sure what else there is to do. I guess I can try to switch regions once I get into the game next time.