While these insights from a victim support group don't guarantee an unban, they may clarify the current situation. Since EA updated its anti-cheat model last year, many players have faced inexplicable bans for "anomalies."
In practice, an "anomaly" can be anything: logging in on a new PC, changing hardware or a mouse, or even dominating bots in AI mode. If the system flags you, any minor change can trigger a ban. Based on player cases, ban case are three main scenarios:
The Hidden Time Limit: Despite being labeled "permanent," many bans seem to have a hidden expiration. I've observed that players banned for over three years are often unbanned regardless of their appeal content—even those who submitted only insults and attacks against EA.
Account/Payment Issues: Bans related to out-of-sync payment info or account theft are the minority and can often be resolved. EA likely has backend markers for these; if your appeal matches the marker, you get unbanned.
Anti-Cheat False Positives: This affects the majority. Currently, there seems to be no way to overturn these. The TOS department’s "review" appears to only confirm if the anti-cheat system issued the ban, not whether the system made a mistake. If it was the system, they simply reply that the "punishment was correct."
Furthermore, the TOS department often treats these appeals as "noise." Many players have seen their appeal options disappear; customer service explained that the TOS department disables access for those deemed "noise" to avoid interfering with the "normal appeal process."
Because my original text was too lengthy, I used AI to simplify my expression. But every sentence here is based on real player experiences. I hope this provides a helpful reference.
