Forum Discussion

4 years ago

Solved

suddenly high ping / lagging/ freezing for a sec

this is one problem that make me confused..

i have good connection in lobby, and when im playing in matchmaking ( pub ) / ranked games, and my ping is around 30-40ms/

but sometimes when i running on the field / shooting, its feel like freezing / stucking for 1 or 2 sec, and after that, my ping become 100-200ms and it happens everytime i play......

already update my driver to the newest version

all settings in game are low / verylow, as it possible and playable for me

please help me to fix this.... i dont know the issue is from my pc / this apex server

sorry for my bad english

EA_Kent
4 years ago
Hi @LetsGoJigo,

Have you tried connecting to a different datacenter to see if that makes any difference? Are you still seeing ping spikes no matter which datacenter you're connected to?

/Kent

4 Replies

EA_Kent
Community Manager
4 years ago
Hi @LetsGoJigo,

Have you tried connecting to a different datacenter to see if that makes any difference? Are you still seeing ping spikes no matter which datacenter you're connected to?

/Kent
Avadhop
4 years ago
I m Facing Same Problems Sometimes It Freeze More seconds And then My Ping Will Be 200+ And After that My Ping Started Shuttering Normal Having 100 And At Fight It Goes 200+
Thank you!!
EA_Kent
Community Manager
4 years ago
Hi @Avadhop,

Can we try out some troubleshooting to see if we can help with the issues you've been seeing?

A good place to start off would be with the basic connection troubleshooting steps from the EA Help website. If you're still having any trouble after that check out the platform-specific steps as well:

- PC

- Xbox

- PlayStation

Let me know if you're still having the same issues after that. Thanks!
Balladalidila
Seasoned Ace
4 years ago
@LetsGoJigo
Same here. I have never had problems like this before.. Now, in S9 and S10, the game will freeze for like 0.5 second and during these brief freezes, two other things happen: 1) my ping jumps from the usual 30-40 ms to 100-200 and 2) the CPU load drops from the usual 80-90% down to approx. 30%. I think that these signs point to the conclussion that my client totally drops the connection to the server during these brief freezes or something.

Some games, I just get 1-2 of these freezes over the entire match but some games, seemingly when playing ranked, I can get 4-5 of these in rapid succession, sometimes during crucial moments like in a fight (which ofc results in death)....Based on threads on reddit etc and just the sheer number of gaming friends that also experience it, this is not something on our end, but obviously bad servers or netcode optimization etc. I just wish Respawn/EA would man up and take responsibility for their product and not keep quiet and pretend the problems doesnt exist.

And with all due respect; @EA_Kent and other forum moderators canned answers just makes me slightly more irritated. I know you mean well but it feels a bit patronizing to get tips like "have you tried restarting your router and update your drivers?"