Forum Discussion

shou-meng-s's avatar
shou-meng-s
Seasoned Newcomer
2 years ago
Solved

The account has been hacked and eahelp has no effect

Because I have appealed three times without any results, EA help is no longer meaningful to me. After wandering around, I found this place. I am wondering if the attention here can be seen by the so-called "ban management team (" TOS ")". So I'm trying to leave a message here.

 

Regarding the ban, I have repeatedly mentioned that someone has stolen my account to cheat. I don't know how the so-called "ban management team (" TOS ")" is reviewed, but this group of people is definitely useless. Steam customer service can confirm that my account has been hacked, but they cannot detect it. They are like a group of idiots.

 

I don't claim to be a seasoned player, but at least I have been a player for thousands of hours. My account has been playing for over a thousand hours without cheating.

 

然而,黑客用它来作弊,我的账户被禁止了。我仍然要自己找到证据来证明我没有问题。EA用户数据、Steam登录数据、Steam异常交易,甚至Steam客服都承认有人盗用了我的账号。然而,“禁令管理团队(”TOS“)”认为他们做了正确的事情。这真的很有趣。Apex 真的与作弊者共存,对吧?当我自己玩的时候,我会被没有被封禁的作弊者殴打。我被黑客入侵,甚至被禁止。

 

我的建议是让所有TOS人检查他们的大脑。他们放过了多少真正的骗子。有多少真正的玩家感到冷酷无情。哪个傻瓜会用他们已经玩了数千小时的帐户作弊。thousands hours 是什么意思?也就是说,这个账号是我个人培养的,我自己努力玩。然而,他们忽略了这些。相信自己的判断,像个傻瓜一样。

 

经过三次上诉后,不可能继续上诉规则。提出这条规则的人有多自私?这个人应该挂在路灯上。不仅傲慢,而且愚蠢。挡住玩家的路径很有趣,不是吗?

 

只能说,Apex越来越令人失望。

 

 

 

很抱歉在这里留言。虽然我不确定它是否有用,但只要有一线希望,我愿意尝试一下。

 

我不会轻易放弃我的帐户。我已经保存了所有证据,并将继续尝试上诉。

  • Hey @shoumengs,

    I'm afraid we cannot assist with any account actions here on the forums.

    If your account was hacked and you have not already done so, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.
     
    For banned accounts you'll then need to submit an appeal here to have our Terms of Service team review the ban.
     

    If they've already completed multiple reviews and have still declined to remove the ban, that would be final and not something we can change either, sorry.

3 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @shoumengs,

    I'm afraid we cannot assist with any account actions here on the forums.

    If your account was hacked and you have not already done so, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.
     
    For banned accounts you'll then need to submit an appeal here to have our Terms of Service team review the ban.
     

    If they've already completed multiple reviews and have still declined to remove the ban, that would be final and not something we can change either, sorry.

  • shou-meng-s's avatar
    shou-meng-s
    Seasoned Newcomer
    2 years ago
    @EA_Mako 时隔两个月,你过得怎么样?我过得挺好的,所以我又有心情来处理这件事,但是我现在觉得继续处理这件事是愚蠢的,因为得到答案还是一样的让我难受。简直就是没事找屎吃的程度。
    所以,我放弃了。在审核团的眼里我已经是个罪人了,跳进黄河也洗不清那种哦,无所谓我控不控诉。即使我付出再多的时间也不会打扰到他们在办公室里悠哉游哉的喝咖啡。他们很聪明,仅允许玩家申诉三次帮他们节省了很多时间。这真是一个好规则,无比美妙的规则。这规则帮了他们减少了很多工作量,也减少很多无辜的玩家。
    别担心,我不想再打一大串的字了。我在这里再留言的目的只是为了证明我从未承认我有作弊
    所以,这件事到此为止了。我,将删除这个账号的一切。不知道你还来不来得及看这篇帖子。不过我是彻底对apex失望了。让一切都结束吧。
  • shou-meng-s's avatar
    shou-meng-s
    Seasoned Newcomer
    2 years ago
    @寿盟 没事先去看看怎么删除账号的我也像个傻子。删号也要解除禁令。你们赢了。我就像个傻子一样被你们钉在耻辱柱上嘲讽。不愧是美国腾讯。让人恶心。