Forum Discussion

Kongwooo's avatar
Kongwooo
4 years ago

The account number was missealed.

On January 12, I logged on to steam day in the Internet cafes. I logged on to the platform in the Internet cafes. I played a new game and signed up for the game. I've been playing this new game. I ha...
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
4 years ago

You will need to speak to our Terms of Service team in relation to any ban @Kongwooo.

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

  1. Click Contact us at the top of any page on EA Help.
  2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
  3. Choose your platform.
  4. Select Manage my account, then Banned or suspended account.
  5. Fill out any other details below.
    • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
  6. Click Select contact option.
  7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko