The cross progression used an incorrect account as the main progression

Hey LC_Lobs​, 

Sorry to hear your progress seems to have been lost on PlayStation. Usually when this happens, it's due to unlinking a platform or linking one to a different EA account. 

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

It looks like that's what has happened here as well. I see you mentioned playing on PlayStation initially before moving to Xbox later, but the EA account you're posting with never accessed Apex on PlayStation until after our Cross Progression announcement back at the end of 2023.

If you played Apex on PlayStation before that point, your PlayStation account was connected to a different EA account at the time. That other EA account is where your initial progress would have been saved. The Xbox progression was all you're seeing in this case because there is no PlayStation progression here - that was left on the EA account where your PlayStation was originally connected.

While it would unfortunately not combine your progress across two separate EA accounts, if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform(s) can be re-linked.