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6 years ago

Solved

Twitch prime loot issues

Has anyone had any issue getting the twitch prime loot? The Gibraltar skin was added to my account but I have not received the pathfinder skin and the mixtape chain. I made sure my account the link a...

EA_Kent
6 years ago
Hi @witchclass.

If you're still not seeing the Twitch Prime loot on your account I'd recommend getting in touch with the EA Help team so they can take a look.

For more info on how you can set up a case with them check out the EA Help website. You can also speak with them via Twitter or Facebook as well if you prefer.

/Kent

CaptainHUDD

6 years ago

Ok but I did and they tell me to contact twich about the issue and when I did that they told me to contact the devs

riimiX_

6 years ago

First I contacted Twitch, the gift is issued on their end. Awaiting deployment by the developer, or something like that.

I got told by the first rep to unlink and re-link my EA and Twitch accounts. Then got told to wait 24 hours. Talk to the 2nd advisor, and got told I didn't meet the requirements because the accounts weren't linked and there's nothing they could do.

I didn't receive it on either the PC or PS4, and yes everything is on the same EA account.

Some customer support you guys got there.

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