Forum Discussion

bendero2003's avatar
3 years ago
Solved

Unable to play

My game doesn’t let me continue, when the continues pop up on the loading screen after the mini cinematic. This happens every often, it’s like the game is frozen and after like restarting it about 20 times it works and let me continue. Im on xbox and it’s been happening for a while. My xbox works fine and it doesn’t freeze. 

  • Hi there, @bendero2003 

    Thanks for reaching out to us. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

8 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi there, @bendero2003 

    Thanks for reaching out to us. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @bendero2003 

    Do you have anything plugged in to the USB ports? Another controller, a racing wheel, a dongle for another device, or a headset? If so, unplug those and try again.

  • I do have my headset plugged in, but I don’t see how that would be a problem. 

  • @EA_Aljo It stopped, but I was able to plug my headset back in. If it happens again, I’ll contact you. Thank you.
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @bendero2003 

    Great. Just keep it in mind for the future. If you have any other issues, please reach out again. Good luck and have fun!