Unjustified Ban - No more Support, Appeals No Longer Accepted
Hello EA Team and Community,
I am reaching out to the forum because, after multiple attempts, I have no other way to resolve my issue. My EA account was banned some time ago, and I firmly believe that this ban was unjustified. I have submitted multiple appeals, but I keep receiving the same standardized response:
"We received your latest message regarding the action taken on your account. We have performed all investigations possible on this issue and will not reverse the decision. Please do not expect further responses this matter."
This response is clearly an automated standard reply and does not give me any real chance to have my case reviewed. I have no insight into what exactly led to the ban, and EA does not provide any detailed information or evidence.
Steps I have Taken So Far:
Submitted multiple appeals: Every time, I received the same copy-paste response.
- Tried contacting EA through various channels:
The official support directs me only to the appeal form, which is no longer being processed.
On X (Twitter), I only receive spam bots or shady people offering to unban me for money.
Contacted Steam: They confirmed that they cannot do anything since this is an EA decision.
Wanted to Live Chat: Apparently, this is only available in the US, making it inaccessible for me.
Why I Believe the Ban Is Unjustified:
I've never Violated the Terms of Service (ToS).
No concrete evidence or logs have been presented to me proving any rule violation.
The Refusal of looking at my provided evidence in the Cases/ Appeals.
The sudden ban happened without a warning or opportunity for me to defend myself.
I would never cheat, especially because I've invested money in this game.
Additionally Cheaters just make new accounts and cheat again, while honest players like me remain unjustly banned.
What I Expect from EA:
I am not demanding an immediate unban but rather a fair and transparent review of my case.
I ask for a real human employee to take another close look at my case(Match History and K/D) and, if the ban was justified, provide specific evidence and reasons for it.
The option to have a live chat with a support agent.
If a violation was found, I request at least a reduction of the penalty (e.g., from permanent to temporary ban)
It is unacceptable for players to lose their account without a without a detailed explanation and without any opportunity to defend themselves.
If anyone in the community has had similar experiences or knows a solution, I would greatly Appreciate any help!
Thank you for your attention.
