Forum Discussion

Lnkzi's avatar
Lnkzi
5 years ago
Solved

What does it take to get a response?

Hello,  I have had issues with people trying to access my orogin account late last year. In January a friend had messaged me that I am online at that very moment with kanji lettering next to my name...
  • CarbonCarl's avatar
    CarbonCarl
    5 years ago

    Hi @Lnkzi 

    This mostly happens because people don't secure their accounts with 2FA which stops people accessing your account without authorisation. There are many ways they can get hold of your account information through fake websites and logins etc, it's the same for any account not just EA; It's just that EA has a lot of services and games tied to peoples accounts so they are targeted more.

    It should never take months for any response, maybe there has been an issue somewhere I'm not sure. I think the best thing to do is start a fresh case with the ToS team and they should this time get back to you via email, through your case file or both.

    To contact the ToS Team use the following link: https://help.ea.com/en/contact-us/

    Select Origin>Choose Platform>Manage Account >Banned or Suspended account and then select an available contact option

CarbonCarl's avatar
CarbonCarl
Hero (Retired)
5 years ago

Hi @Lnkzi 

This mostly happens because people don't secure their accounts with 2FA which stops people accessing your account without authorisation. There are many ways they can get hold of your account information through fake websites and logins etc, it's the same for any account not just EA; It's just that EA has a lot of services and games tied to peoples accounts so they are targeted more.

It should never take months for any response, maybe there has been an issue somewhere I'm not sure. I think the best thing to do is start a fresh case with the ToS team and they should this time get back to you via email, through your case file or both.

To contact the ToS Team use the following link: https://help.ea.com/en/contact-us/

Select Origin>Choose Platform>Manage Account >Banned or Suspended account and then select an available contact option

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,692 PostsLatest Activity: 2 hours ago