What to do if your Apex Legends account got banned or suspended
Hi, if your account was banned or suspended, you'll undoubtedly want to know more. Unfortunately, here on the forum we cannot assist directly with bans, we can't investigate bans or provide more ...
bei Spielen auf dem PC hast du mit diesem Konto also kein Problem? Dann deutet das vermutlich auf eine Ursache in Bezug auf dein PlayStation-Konto hin.
Was hier der Fall sein kann ist, dass du PS Plus Essential benötigst, um das Spiel zu spielen.
Schau auch einmal, ob dein PlayStation-Konto auf ein Erwachsenenkonto eingestellt ist.
Context: I came back to Apex recently as I lost interest in game I was playing competitively and wanted to be able to play a different game to relax / take less seriously. When I was playing ranked (This was the first time I had played ranked in Apex, I've had the account since day 1 of launch but never played in ranked), after playing a couple of game I was just banned out of nowhere with the message of "The client's game account has been banned: Banned". So I instantly submitted a case and waited until today. This is also an account that when I first started to play apex, I sunk a decent amount of money and time into it.
I finally got an email about my previous case after a week, that said that I was "cheating" and that ea sticks by its decision. I'm literally at a loss for words as I have never ever used:
• use software that interferes with or disrupts an EA Service or another user’s account. • use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account. • use software or cheats that disconnects other users from the EA servers.
Although in anti cheat work you tend not to disclose the information and say what people were specifically banned for (Aimbot, esp, silent aim, stuff like that), I would like to know what I have been falsely banned for. I have now submitted another case in the hopes that they redo their evaluation on my case. I've seen people get advice from other players and EA staff on here so I'm hoping I can actually talk to humans about it rather than waiting for the brick wall that is EA's case system.
Have any of you guys had this issue and resolved it? How did you tackle it? Is it possible to speak to any real person at EA?
@EA_Darko I already did that again today after getting the email that said "We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures." but I don't exactly have high hopes as it will take a week to hear back and they probably don't care enough to look into it a second time, so all I will get is another automated email. Yeah I could just play on an alt account and start from scratch but I shouldn't have to do that due to their mistake. Is this really the only way to approach bans on EA?
This same * literally just happened to me...i was getting ready to start my stream up and did a warmup match dropped 9 kills with almost 2k dmg hopped in the lobby to start another game and BAM same message about being banned. I hope EA understands that people run LEGAL 3rd party software for other applications that can inflict this types of bans. Its a joke to those who actually dont cheat and are falsely labeled as cheaters. Appeal process is a joke. Has been for everygame...you get another people who report you for said cheating and they just ban you....they dont look into anything. Time to make another account.
No need to make a alt account. Some kid will get mad because he got killed by a low level player, report you again for smurfing, and banned again. Happened to me 3 dang times today! Ive sent in an appeal as well. I main seer, so anytime i can track through a wall to have the upper hand, i do so. Im guessing thats what i got reported for. Who knows. But just a piece of advice, make a alt account and do any good, youll get banned. again. and again. and again. Ive sank 100s of dollars into my account and got the boot. Meanwhile all these high end streamers are doing wicked moves and movement and really shady shots with shady recoil and somehow there still on the game.
@EA_Darko Hello, have a wonderful day. I can't use this method, I can't send emails. After playing "APEX" yesterday afternoon, my account was stolen. It wasn't until tonight that I retrieved my account through an appeal, but after logging in, I found that my account was banned. Before being stolen, I swore that I had never violated the rules of the game or cheated. I hope to receive feedback from manual customer service. Not a recommendation for EA cases.
@EA_Darko Hello, regarding this issue: There may be an explanation, but at that time my account and email were hacked, and I did not receive an explanation email. After I retrieved my account and logged in to "APEX", it was displayed as BANNED. I would like to request a technician to retest my account and unblock it for me. Because my account was hacked at the time, I was unable to log in to my account, let alone cheat or violate game rules.
@EA_Darko stop saying this crap when you know the Tos does nothing to help
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Unfortunately, here on the forum we cannot assist directly with bans, we can't investigate bans or provide more ...","body@stringLength":"1388","rawBody":"
Hi, if your account was banned or suspended, you'll undoubtedly want to know more.
Unfortunately, here on the forum we cannot assist directly with bans, we can't investigate bans or provide more info. If you have a ban or suspension and you want more info or to appeal, you will need to reach out via EA Help.
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You will need to speak to our Terms of Service team in relation to any ban @kjempus.
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Context: I came back to Apex recently as I lost interest in game I was playing competitively and wanted to be able to play a different game to relax / take less seriously. When I was playing ranked (This was the first time I had played ranked in Apex, I've had the account since day 1 of launch but never played in ranked), after playing a couple of game I was just banned out of nowhere with the message of \"The client's game account has been banned: Banned\". So I instantly submitted a case and waited until today. This is also an account that when I first started to play apex, I sunk a decent amount of money and time into it.
I finally got an email about my previous case after a week, that said that I was \"cheating\" and that ea sticks by its decision. I'm literally at a loss for words as I have never ever used:
• use software that interferes with or disrupts an EA Service or another user’s account. • use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account. • use software or cheats that disconnects other users from the EA servers.
Although in anti cheat work you tend not to disclose the information and say what people were specifically banned for (Aimbot, esp, silent aim, stuff like that), I would like to know what I have been falsely banned for. I have now submitted another case in the hopes that they redo their evaluation on my case. I've seen people get advice from other players and EA staff on here so I'm hoping I can actually talk to humans about it rather than waiting for the brick wall that is EA's case system.
Have any of you guys had this issue and resolved it? How did you tackle it? Is it possible to speak to any real person at EA?
","body@stringLength":"1875","rawBody":"
Context: I came back to Apex recently as I lost interest in game I was playing competitively and wanted to be able to play a different game to relax / take less seriously. When I was playing ranked (This was the first time I had played ranked in Apex, I've had the account since day 1 of launch but never played in ranked), after playing a couple of game I was just banned out of nowhere with the message of \"The client's game account has been banned: Banned\". So I instantly submitted a case and waited until today. This is also an account that when I first started to play apex, I sunk a decent amount of money and time into it.
I finally got an email about my previous case after a week, that said that I was \"cheating\" and that ea sticks by its decision. I'm literally at a loss for words as I have never ever used:
• use software that interferes with or disrupts an EA Service or another user’s account. • use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account. • use software or cheats that disconnects other users from the EA servers.
Although in anti cheat work you tend not to disclose the information and say what people were specifically banned for (Aimbot, esp, silent aim, stuff like that), I would like to know what I have been falsely banned for. I have now submitted another case in the hopes that they redo their evaluation on my case. I've seen people get advice from other players and EA staff on here so I'm hoping I can actually talk to humans about it rather than waiting for the brick wall that is EA's case system.
Have any of you guys had this issue and resolved it? How did you tackle it? Is it possible to speak to any real person at EA?
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After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.\" but I don't exactly have high hopes as it will take a week to hear back and they probably don't care enough to look into it a second time, so all I will get is another automated email. Yeah I could just play on an alt account and start from scratch but I shouldn't have to do that due to their mistake. Is this really the only way to approach bans on EA?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":6,"postTime":"2020-07-07T06:28:09.737-07:00","lastPublishTime":"2020-07-07T06:28:09.737-07:00","metrics":{"__typename":"MessageMetrics","views":10855},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5477078/message:5477090","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDU0NzcwOTEsNTQ3NzA5MQ","node":{"__ref":"ForumReplyMessage:message:5477091"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDU0NzcwOTEsNTQ3NzM1MQ","node":{"__ref":"ForumReplyMessage:message:5477351"}},{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDU0NzcwOTEsNTQ3Nzg3MA","node":{"__ref":"ForumReplyMessage:message:5477870"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5477091":{"__typename":"ModerationData","id":"moderation_data:5477091","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5477091":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:44"},"id":"message:5477091","revisionNum":1,"uid":5477091,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5477090"},"conversation":{"__ref":"Conversation:conversation:5477078"},"subject":"Re: What to do if your Apex Legends account got banned or suspended","moderationData":{"__ref":"ModerationData:moderation_data:5477091"},"body":"
Hey @kjempus I can assure you that our TOS team fully investigates any appeal they receive.
\n
The best thing to do is to fill our a second appeal with as much info as possible.
\n
Darko
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This same * literally just happened to me...i was getting ready to start my stream up and did a warmup match dropped 9 kills with almost 2k dmg hopped in the lobby to start another game and BAM same message about being banned. I hope EA understands that people run LEGAL 3rd party software for other applications that can inflict this types of bans. Its a joke to those who actually dont cheat and are falsely labeled as cheaters. Appeal process is a joke. Has been for everygame...you get another people who report you for said cheating and they just ban you....they dont look into anything. Time to make another account.
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Hey @You_Got_Waaaxed, if you have a sanction on your account then you will need to speak with our TOS team.
\n\n
Darko
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No need to make a alt account. Some kid will get mad because he got killed by a low level player, report you again for smurfing, and banned again. Happened to me 3 dang times today! Ive sent in an appeal as well. I main seer, so anytime i can track through a wall to have the upper hand, i do so. Im guessing thats what i got reported for. Who knows. But just a piece of advice, make a alt account and do any good, youll get banned. again. and again. and again. Ive sank 100s of dollars into my account and got the boot. Meanwhile all these high end streamers are doing wicked moves and movement and really shady shots with shady recoil and somehow there still on the game.
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If you dont want to reply,yout dont need to reply。
Always use a set of copy and paste
THAT WONT HELP ANYONE
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"117","kudosSumWeight":0,"postTime":"2021-09-28T18:46:40.230-07:00","lastPublishTime":"2021-09-28T18:46:40.230-07:00","metrics":{"__typename":"MessageMetrics","views":1080},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5477078/message:5477715","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDU0Nzc3MTYsNTQ3NzcxNg","node":{"__ref":"ForumReplyMessage:message:5477716"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5477716":{"__typename":"ModerationData","id":"moderation_data:5477716","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5477716":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:5161854"},"id":"message:5477716","revisionNum":1,"uid":5477716,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5477715"},"conversation":{"__ref":"Conversation:conversation:5477078"},"subject":"Re: What to do if your Apex Legends account got banned or suspended","moderationData":{"__ref":"ModerationData:moderation_data:5477716"},"body":"@JUSTWANTESCAPE ya and now they telling us do not expect further responses on this matter. :D","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"93","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-09-29T06:35:11.380-07:00","lastPublishTime":"2021-09-29T06:35:11.380-07:00","metrics":{"__typename":"MessageMetrics","views":1057},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5477078/message:5477716","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:422150":{"__typename":"User","id":"user:422150","uid":422150,"login":"Ruissy","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2023-08-06T06:49:59.632-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-2.svg?time=1721239509000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:422150"},"ModerationData:moderation_data:5478028":{"__typename":"ModerationData","id":"moderation_data:5478028","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5478028":{"__typename":"ForumReplyMessage","uid":5478028,"id":"message:5478028","revisionNum":1,"author":{"__ref":"User:user:422150"},"readOnly":true,"repliesCount":20,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5477089"},"conversation":{"__ref":"Conversation:conversation:5477078"},"subject":"Re: What to do if your Apex Legends account got banned or suspended","moderationData":{"__ref":"ModerationData:moderation_data:5478028"},"body":"@EA_Darko Hello, have a wonderful day. I can't use this method, I can't send emails. After playing \"APEX\" yesterday afternoon, my account was stolen. It wasn't until tonight that I retrieved my account through an appeal, but after logging in, I found that my account was banned. Before being stolen, I swore that I had never violated the rules of the game or cheated. I hope to receive feedback from manual customer service. Not a recommendation for EA cases.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2023-08-06T07:42:04.000-07:00","lastPublishTime":"2023-08-06T07:42:04.000-07:00","metrics":{"__typename":"MessageMetrics","views":1264},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5477078/message:5478028","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDM5OjF8aW50LDU0NzgwMjksNTQ3ODAyOQ","node":{"__ref":"ForumReplyMessage:message:5478029"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5478029":{"__typename":"ModerationData","id":"moderation_data:5478029","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5478029":{"__typename":"ForumReplyMessage","uid":5478029,"id":"message:5478029","revisionNum":1,"author":{"__ref":"User:user:44"},"readOnly":true,"repliesCount":19,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5478028"},"conversation":{"__ref":"Conversation:conversation:5477078"},"subject":"Re: What to do if your Apex Legends account got banned or suspended","moderationData":{"__ref":"ModerationData:moderation_data:5478029"},"body":"
The only ones who can assist you are our TOS team @Ruissy.
\n
They handle all ban-related issues.
\n
Darko
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"121","kudosSumWeight":0,"postTime":"2023-08-08T02:32:11.063-07:00","lastPublishTime":"2023-08-08T02:32:11.063-07:00","metrics":{"__typename":"MessageMetrics","views":1227},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5477078/message:5478029","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDU0NzgwMzAsNTQ3ODAzMA","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDM5OjF8aW50LDU0NzgwMzAsNTQ3ODAzMA","node":{"__ref":"ForumReplyMessage:message:5478030"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:5478030":{"__typename":"ModerationData","id":"moderation_data:5478030","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5478030":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:422150"},"id":"message:5478030","revisionNum":1,"uid":5478030,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5478029"},"conversation":{"__ref":"Conversation:conversation:5477078"},"subject":"Re: What to do if your Apex Legends account got banned or suspended","moderationData":{"__ref":"ModerationData:moderation_data:5478030"},"body":"@EA_Darko Hello, regarding this issue: There may be an explanation, but at that time my account and email were hacked, and I did not receive an explanation email. After I retrieved my account and logged in to \"APEX\", it was displayed as BANNED. I would like to request a technician to retest my account and unblock it for me. Because my account was hacked at the time, I was unable to log in to my account, let alone cheat or violate game rules.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":17,"postTime":"2023-08-08T02:56:09.993-07:00","lastPublishTime":"2023-08-08T02:56:09.993-07:00","metrics":{"__typename":"MessageMetrics","views":1204},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:apex-legends-en/category:ea-forums-en/community:tghpe58374board:apex-legends-technical-issues-en/message:5477078/message:5478030","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:2360004":{"__typename":"User","id":"user:2360004","uid":2360004,"login":"WaterFro","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2020-09-07T21:57:12.222-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forums.ea.com/t5/s/tghpe58374/m_assets/avatars/default/avatar-5.svg?time=1721239561000"},"rank":null,"entityType":"USER","eventPath":"community:tghpe58374/user:2360004"},"ModerationData:moderation_data:5478131":{"__typename":"ModerationData","id":"moderation_data:5478131","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:5478131":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:2360004"},"id":"message:5478131","revisionNum":1,"uid":5478131,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:apex-legends-technical-issues-en"},"parent":{"__ref":"ForumReplyMessage:message:5477089"},"conversation":{"__ref":"Conversation:conversation:5477078"},"subject":"Re: What to do if your Apex Legends account got banned or suspended","moderationData":{"__ref":"ModerationData:moderation_data:5478131"},"body":"@EA_Darko stop saying this crap when you know the Tos does nothing to 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