I recently updated my system from a zen5 1600x to a zen5 5600x with a new motherboard and a new SSD. I downloaded a fresh copy of windows 10 and reinstalled all of my programs and got everything running. when I try to launch apex it will sometimes work and sometimes instantly crash my pc turning it off and restarting. if it gets past this stage it will go to the "press mouse 1 to continue" screen, then when I press mouse 1 to continue it crashes. it seems that no matter what I do this crashes my computer. I have updated all my drivers and only have steam games downloaded pretty much. I am able to play any other games in my steam inventory and do stress tests on my CPU and graphics card. I really don't know what the problem is here and I wish to play apex again soon. If there is anything I could do I would greatly appreciate it.

@EA_KentI tried downloading a older graphics card driver from October of 2020 which should be working but its not. Is there anything else I could try?Thanks,Stove

@EA_KentI just changed it to PCIe 3.0 and its still crashing. I also just noticed that it is crashing my computer when I play Rust as well so i really have no idea whats going on.Thanks,Stove

Hey guys, I just want to say that this might be helpful for this thread:check your event viewer in windows:1.Press Ctrl+R to get "run" windows popped up on the bottom left screen.2.Type eventvwr.msc in the prompt and press Enter.3.Goto windows logs/system on the left navigation panel like this:4.look for Event ID: 12, Source: Kernel-General that should say something about "The operating system started at system time ‎xxxx-xx-xx-xx"and there should be plenty of errors and warnings below this Event that could be helpful to diagnose this problem.if possible, please send the result as screenshots or video recordings.

@wolf109909Hmm, I found a lot of these events but there are no errors or warnings below it. Here is what I have found. Thanks,Stove

Thank you for considering my idea.Can you provide a screenshot of how the whole evenviewer window looks like when the eventID 12 is in the list? (not double clicked into the event, just the event list)that should look like this:below the evenID12 highlighted in this picture was what happened before the system startup. try to see if there is an error or warning below this event in this list.it can be fairly long due to how much the log level and detail set on your windows.

When I start apex, it crashes and restarts my pc

58 Replies

Zelphae
5 years ago
@wolf109909 I actually thought about that as well, so I tried running all the different variants contained in msi kombustor. I ran the furmark donut that utilizes ~75% of vram (6500MB in my case) for 35min without a crash. According to hwmonitor, the vram and "hotspot" nodes peaked around 72c. Sounds reasonable, although I imagined it would be lower since it's under water.
I'm thinking the issue is soft/firmware related at this point but I can't think of what else to try. Rolling back to windows version 20H1 instead of 20H2 is something I've considered.
I don't understand how the cod games don't crash, given they're the most taxing titles I run. Is it possible the other games have some sort of memory leak or incompatibility with something?
wolf109909
5 years ago
@Zelphae This really depends. And We've basically tried everything except changing OS at this point. I recommend you install a new copy of windows on a USB stick and test it out.
generalmajorah
5 years ago
@wolf109909I own Titanfall 2 on steam and it launches fine but this had me thinking that EAC could still be part of the problem.
When I launch EAC on its own from the Apex directory, my PC still crashes. It could just be that Apex is loading up in the background and causing the crash. Do you mind launching EAC in a similar way and letting me know if Apex Legends loads up afterwards?
wolf109909
5 years ago
@generalmajorah Thanks for the information! Indeed this might because of EAC in this case: ttf2 and apex utilize basically the same engine framework but with different EAC levels. Sadly I'm not home and the apex is not installed on my Macbook. I will download the game on a virtual machine and boot into it to give it a try when it finishes.
wolf109909
5 years ago
@generalmajorah Fun fact! Apex is installed on my Windows OS so I just tested it on the virtual machine directly:
You're right, it seems like EAC launcher will call steam with an
-eac_executablename "R5Apex.exe" and launch the game from steam.
generalmajorah
5 years ago
I managed to find a fix. My RAM's factory clock is 3200 mhz, I dropped it down to 2133 mhz and dropped the voltage from 1.350V to 1.200V. I used to crash before even reaching the main menu but now played a quick five minute game and spent some time on the training course with no problems so far.
UPDATE: this did not end up working reliably but something else did. I updated my BIOS four days ago and have yet to crash again. My motherboard is TUF GAMING X570-PLUS (WI-FI).
If you have access to another game with EAC like Fortnite or Fall Guys, try launching it and see if you crash in a similar manner. If it does, your problem might be coming from interaction with outdated BIOS and Apex's anti-cheat service.
wolf109909
5 years ago
@generalmajorah That's amazing! this should be a temporary fix. But since the original post of this thread passed all benchmarks and stress tests, this could be a problem related to how apex initialize something. anyways, hope this gets to the bug reports.
GaGanork
5 years ago
@Zelphae did u fixed the problem am still at loss

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When I start apex, it crashes and restarts my pc

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