Forum Discussion

ThugsReign's avatar
ThugsReign
6 years ago

Why Was My Apex Legends Online Access Banned Permanently?

Hello! Today as usual I went to play a couple games of Apex Legends with random people as my friends usually aren't online yet, but got denied online access with a message saying "ERROR The client's ...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Hi @ThugsReign. 

Account bans are not something we can help with here on Answers HQ. The Terms of Service will need to review your account and determine if the ban can be overturned. If you haven't already please reach out to them so they can take a look. 

For more details on how to set up a case with them check out the EA Help website. The team will review your account and get back to you via email as soon as they can. 

/Kent

  • ThugsReign's avatar
    ThugsReign
    6 years ago

    Thank you Kent! Re-reading some older emails, it turns out that my account got reportedly hacked into, maybe cheated on, then banned due to that. I've emailed for support and am anxiously waiting for a reply currently. I've already changed my password too, but having trouble loading the security settings page to create a two step verification system as well. I just don't want this happening again for whatever reason. Apex is a wonderful game id like to keep playing. 

    Thank you, 

    ThugsReign

    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      6 years ago

      @ThugsReign 

      You're welcome! Thanks for following up and letting me know. I know that waiting to hear back can be stressful, so I hope this can get sorted out for you ASAP. 

      /Kent