Forum Discussion

Umik05's avatar
5 years ago
Solved

Xbox and EA accoutns don't match , but to what account then ?

When i try to download a game on my xbox game pass it says "Your Xbox and EA Accounts Don't match"

I have checked both of my EA accounts and both of the accounts are not  linked to any or my xbox account. 

How can I tell what account my xbox account is linked to or how do i fix this ?

  • Hi there, @Umik05.

    You can try logging into your account at www.origin.com and check your account details to see which accounts are linked to it. You can also contact an advisor for assistance with this. That can be done by messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi there, @Umik05.

    You can try logging into your account at www.origin.com and check your account details to see which accounts are linked to it. You can also contact an advisor for assistance with this. That can be done by messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. Thanks!

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