Are Reported Bugs Monitored

BigBoy here.

I have a question regarding bug and issue reports on the forums. When a soldier reports a bug, how long does it normally take before it is reviewed by the EA team? Is this platform actively monitored, and if so, how frequently?

The reason I'm asking is that I've noticed another soldier reported a bug around 20 days ago (as shown in my attached screenshot), but there hasn't been any response from EA Customer Services or the development team.

I understand this report was made before the Season 4 update, and I appreciate that major updates can sometimes resolve existing issues. However, from a community perspective, it can give the impression that reports are not being monitored or acknowledged, and that everyone is simply waiting for the next update in the hope that the issue fixes itself.

I'm not trying to be negative or critical—I'm genuinely interested in understanding how the bug reporting process works and what we, as players, should expect after submitting a report. Even a brief acknowledgement that a report has been seen would give the community confidence that our feedback is reaching the right people.

Thank you, and I look forward to your response.