Game Crashes After Anticheat Splash Screen

Hey,

Players are having some network issues at the moment, so this may continue to interfere with the game. I am merging your thread into a larger one that has more steps and info on what may be causing part of this issue, so take a look and see if the steps help.

Thanks

Rolling back drivers on AMD cards fixed this problem. Also disable auto update until the problem is fixed so you wont have the same issue again if you have AMD graphics

Thank you for the info. There has been a reported issue with players not being able to connect at the moment. Once that gets resolved, I will update the thread: Can't launch the game - Couldn't Load - Error Code, and then we can go from there. I do not want to waste time with steps that won't do much at the moment.

Using Steam and tried everything i found online to make it work, including:

• Cleared cache
• Uninstalled & Reinstalled the game
• Verified files on Steam
• Uninstalled and reinstalled EA anti-cheat (also did as run as admin)
• Repaired anticheat (also did as run as admin)

Basically stuck in a loop of the game crashing after launching; it loads, enters the anti-cheat launcher, black windowed screen, then closes itself without any warning or notice or an error code.

Played before the update, so I am unsure if it is when the next update came, and there is a potential bug?

Still haven't found a solution, and noticed some people reported the same or similar issues with no response or solutions to fix outside what I tried.

EA_Shepard​ 

My problem appears to be EA AC crashing, not the game crashing? However yesterday I did try upgrading to the most recent (the ones that were broken it seems) did an AMD clean, installed March last years version of Adrenalin + AMD drivers (Latest from my GPU manufacturer 25.3.1), same problem, upgraded to the generic AMD drivers from March this year (26.3.1) and still same problem.

I've reinstalled EA AC
I've created exploit exceptions for both BF6 & the AC service.
I also created AV exclusions for the AC folder path and the BF6 path.

I've logged a support ticket that's hit a wall: 248731113
I posted my own thread but it was marked as spam. the file attachments are there - 

Re: BF6 crashes after black screen and anti-cheat started | EA Forums - 13501974 

Requested info from the linked forum post above:

Platform: Steam
EA ID: P3wP3w_no_QQ (I think?)
Steam ID: Ebola_One

Date/time issue occurred? First started 7th of June after a small patch delivered via Steam (~280MB) I last played roughly a week prior.

What type of issue do you have? Game will not start - I get the splash screen and 10-15 seconds later the splash closes and the game doesn't start, Steam updates the Play button back to Play.

Event in the Event log:
The game bf6.exe exited unexpectedly, exit code: 0xC0000005
--------------
Exception code: 0xC0000005
Exception address: 0x140C9907C
Faulting module name: K:\SteamLibrary\steamapps\common\Battlefield 6\bf6.exe, base: 0x140000000
Fault offset: 0xC9907C

Summarize your bug: For example, unable to load past the splash screen, etc
As above, game will not start, EA Javelin Anticheat service crashes.

Screenshots of any errors you have

Your Current Region:
New Zealand

Can you attach a DxDiag?
Yep.

Attach any Battlefield 6 Crash Dump logs - Location: C:\ProgramData\eaanticheat\Crashdumps
This folder location exists but is empty - no crashdump files.

Out of interest I downloaded REDSEC via the EA client, I could get into the game menus in the EA client so this issue for me is specifically with Steam/BF6.
I tried grabbing the EA version of BF6.exe and replaced my Steam BF6.exe - I still got a game launch failure but the message was slightly different in the eventlog - not surprised as the EXE's had slightly different sizes.

Ripnite​ P3wP3w_no_QQ​ 

Hey, checked both of yours, and it looks like the game is actually crashing in the logs.

Can you both please uninstall your AMD drivers, then downgrade to the previous build first? Once that is done, upgrade back to the latest drivers, then try launching the game.

Hey, folks

If you are unable to load into the game after the splash screen, and you are being kicked to the main menu, or the game is simply crashing, please follow these steps first:

1. How to install and troubleshoot EA Javelin anticheat on PC
Some players reported that AC was installed in the incorrect folder. Please set all file locations to the default and reinstall.
2. AMD users. There is a commonality with AMD files that we see in the CDL. Uninstall the AMD files, and install the previous version. Once installed, upgrade to the newest version.
3. You can repair the game if you like, as an extra step, but launch the game and test.

If your game loads, but loads to a black screen, or crashes to a black screen after a match, please post your information here: Game Loads To a Black Screen After Launching

If the steps do not resolve the issue, please provide the following:

• EA ID:
• Steam ID:
• Platform:
• If on console, which console generation do you have?
• What is your Gamertag/PSN ID? 
• Date/time issue occurred?
• What type of issue do you have?
• Summarize your issue:
• In which mode and map has this happened?
• ISP name:
• Your Current Region:
• Crash dump logs: C:\Users\<WindowsUser>\Documents\Battlefield 6\CrashDumps
• AntiCheat crash dump logs: C:\ProgramData\eaanticheat\Crashdumps
• Attach a DxDiag:

Ethetron, thank you for that information.

IrnMCGERN​ Can you also take a look at this thread: Game Crashes After 10-20 Minutes Of Play

You don't have to go through them all, but one new thing that was called out was changing your OC settings.

P3wP3w_no_QQ​ Hey, the spam thing was brought up with others, so it's being looked at. That one is a bit out of our control, as it is a system thing, not someone flagging it. We can always undo it if it happens, though, so there is a positive to it.

Can you reply to this message with the info? If it happens, just tag me, and I will go look and see if it was caught up in the spam.

I don't want to bombard you with - Did you do all of these things? So just test it out and let me know.

I was able to fix it by deleting FACEIT AC. It worked before with it downloaded but might be an update in EA JAVELIN AC that interferes with other AC's.