Forum Discussion

CaptMcShotgun's avatar
CaptMcShotgun
Seasoned Novice
8 hours ago

PSA for the Falsely Banned

If you were falsely banned like myself and the hundreds of others and have gotten no email, no warning, no way to appeal in the penalty history. You're in the right place. 

If you were fortunate enough to have the penalty in your penalty history:

1: Go the the Penalty History page here
2: Press Appeal
3: Enter your appeal
4: Press Submit

If not, follow below guides

If you want to talk to an agent via Live Chat, here's what you do:

1: Go to the support webform here
2: Select Compromised EA Account (IMPORTANT)
3: Select your platform correctly. enter your details, add screenshots if you can
4: Click Submit, and you should have the Contact Us via Live Chat option


If you want to make a standard ticket, do this:

1: Go to the support webform here 
2: Log out (IMPORTANT)
3: Select Submit an appeal
4: Select your platform correctly. enter your details, add screenshots if you can
5: Click Submit, and you should have the Contact Us via Email option 


I hope this helps you all and hope all of you who've been falsely banned can get the resolution you deserve. 

God Speed. 

6 Replies

  • Mickeystix's avatar
    Mickeystix
    Seasoned Novice
    5 hours ago

    All good info and effectively what I had to do to get any sort of contact. 

    However support is really dropping the ball on investigating false bans. It's a newer AC in a new game. False bans are going to happen. Which stinks but I get it. However the lack of communication, and lack of resolving the false bans has been an issue. 

    I was banned on day 1 after 7 hours of play - and I played beta just fine. I'm still banned and just get canned answers. I literally only played the game. My account is 17 years old, and WAS spotless until this bs. I've never cheated, exploited, or even farmed. 

    The lack of support on this issue is frustrating and disappointing. 

  • tessellate83's avatar
    tessellate83
    Seasoned Newcomer
    5 hours ago

    Exact same situation here. 15 year account, no issues. Play on KBM and Elite controller (Desk and couch). Baned after 3 hours. First appeal using the above method denied with no info. Second appeal (once the ban actually showed up in my profile after 2 days) still pending.  If they could just provide some context on what is triggering their anti-cheat, the community could figure out what to avoid. 

  • ClaTari's avatar
    ClaTari
    Rising Newcomer
    5 hours ago

    Maybe stop using xim, cronus, and scripts derrrrrrr

  • tessellate83's avatar
    tessellate83
    Seasoned Newcomer
    4 hours ago

    Brother, some of us have a legitimate problem here. I can't believe you created a forum account just to say that.

    I doubt you will but take a sec and just consider how much it would suck to be in our situation if we really didn't cheat... just allow for the possibility.

  • CaptMcShotgun's avatar
    CaptMcShotgun
    Seasoned Novice
    3 hours ago

    Ignore the corporate pee pee riders, they all have two braincells racing to see which one is third. 

  • tessellate83's avatar
    tessellate83
    Seasoned Newcomer
    3 hours ago

    Lol. We can try... Me and a couple of mates managed to start a positive, no toxicity, inclusive COD Warzone server. If that's possible, anything is.

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