Re: [Xbox] Dragon Age Inquisition crashing On Launch

@allman80 @Lukeizdaman Sadly there aren't going to be any planned updates for this title unless something big were to happen. This is more localized than a game-wide issue.

Which steps worked for you? Even for a moment before the crash?

Is the entire game crashing to the dashboard? 

Do you get any type of error or does it just completely shut down?

This problem happened to me today with my Xbox series S. I downloaded Inquisition over a week ago and I was loving the game! I went to play it this morning and it got as far as the EA screen and then it just kicked me back to my home screen. SO frustrating! I uninstalled/reinstalled multiple times, I did a factory reset, installed it on my Xbox One and then did most of the fixes that many of you posted for us to try but nothing worked. I would like to completely delete the game from my Xbox and just start over again but, of course, you can't do that on the "S", ugh! I guess if I want to keep playing it I will have to buy it again on my Playstation. Just stinks that there isn't a solution that works on Xbox. I just wanted to say thank you to all of you that posted possible solutions. Even though they didn't work for me I greatly appreciate the kindness. 

The entire game crashes, no error, just completely shuts down. It just started out of the blue as well a couple days ago after playing smoothly beforehand. I was just with Xbox support for 2 hours trying literally every fix they could think of and nothing worked on their end and they ultimately told me to contact ea support. Sounds like nothing will be done though. It also sound like its only happening on series s and x consoles. 

Hey, @LunaNaso 

I get it is super frustrating for sure. I am trying to reproduce it and I cannot. If you get to the first EA load screen and then it crashes, that isn't a save issue or a corrupted Keep import. That is something else.

A couple of questions for you.

Do you have a Game Pass subscription? If so, do you have Ultimate? I want to see if you can do a cloud stream from a PC. 

Do you happen to have access to another Xbox you can download the game and test it?

When you did a reset, did you do a factory or basic reset that keeps all games and apps? 

Do you happen to have another Xbox account, or can someone else log in and launch the game after a fresh install?

What it sounds like is there is still a corrupted file on the console that either your Xbox account or the game is trying to sync up.

Hey, @Lukeizdaman 

I have both, and I just did a fresh install of the game with no crashes. 

I would ask the same of you as above. We can confirm it is not the actual game but something trying to sync. Typically if it is the game causing it, depending on how it was downloaded, it could be corrupting during the download phase. Ive tested it on an S and X without being able to repro it.

What I am thinking is, it may come down to not just a reet of the console, but clearing all saved data and games from the Xbox settings. 

Although I am testing it again right now to see if I can get it to crash on both of my consoles.

I tried removing the save data of all my games last night when I was with xbox support and the crash still happened after the fact. It 100% seems like it's trying to sync data up and something makes it crash during that process. 

UPDATE: i got home from work and booted up the game just to see if maybe something changed, now the game is launching fine and everything is normal. Not sure what changed. 

Hey, All

I logged into both consoles this morning and it appears I can connect to the game without issues. Seems to be a temporary issue.

I am honestly not sure what happened as I went through all the troubleshooting steps to test it and had the same issue.

All seems to be good now though!

Hi, EA_Shepard Community Manager,

Yes, the problem originally occurred on my Xbox Series S so I downloaded the game to my Xbox One and the problem still occurred. I do have Xbox Ultimate and I tried it on my PC and the problem happened there as well. I ended up going to my Playstation and buying the game, again, through and I'm able to play it on my Playstation.

On my Xbox Series S I did a total factory re-set but kept my apps and games but I did uninstalled ALL of my games on my own, but that didn't work. 

I don't have another Xbox account, but I supposed I could try something like that. That's a good idea. I'll give it a try!

Thanks so much for the suggestion!

Ok, so now a week later the crashing issue has popped back up again. I haven't done anything different between now and a week ago but this morning im trying to play a little bit and the same issue is back. Start the game, get to the ea/bioware start up, then the game crashes....

@LunaNaso 

If you want EA Shepard to see your post you need to tag him with @EA_Shepard .

@LunaNaso @Lukeizdaman It happened to me again. The team has been alerted to it.

Once I get word, I will post again and let everyone know.

Cheers!

I'm experiencing the same issue. On as Xbox 1, a Series S, and also on cloud gaming. I've tried the cloud gaming on multiple accounts as well as deleting my save entirely. (The second account I tried with had never even played the game). Starting offline allows the game to launch. I was able to initiate a transfer of my save from 360 but as soon as it was trying to load the game it crashed again.

I started the game a few days ago and it was working fine at first, but then last night it started crashing immediately on launch. I uninstalled and am currently installing the disc version (I was previously playing a digital copy since it is on EA play) to see if that makes a difference.

Hi @palesius1, Depends on how the game was originally set up. Typically there are different server racks for each platform. This changes over the years due to options like cross play, cross progression etc. To be honest, I am not sure how these work for this specific game.

EDIT: I reached out to the team on this one. With DA: TV updates and news being used today, there will be a delay in looking at this. From what I see, it basically fixed itself last time, at least from what I saw. I am keeping an eye on it.

Just adding that as of today, I’m experiencing the same thing. I have a playthrough in progress that I started recently and it’s been fine until I fired it up today - I restarted the console (Series X), and found I could play fine if the console was offline. I tried going back online after launching the game but before loading a save, and it still crashed when I selected ‘continue’ from the main menu. 

Luckily it looks like I’ll be able to continue my current playthrough by playing offline - I already downloaded my world state etc - but it is worrisome for future playthroughs that will require online connection to use the keep. 

Sounds good, please keep me posted im so close to finishing the game.

Mine started yesterday too after getting about 95 hours in. I've played this game a bunch and never had this issue previously. For me, I am able to get back into the game while being offline and can go back online in the menu screen fine; however, the issue arises when I try and log into the Dragon Age servers. That's when the game boots me back to the dashboard.

The same thing is happening to me.

@wardencdrlexa@Ronnet You may want to try what I did above in post #23. My game was behaving exactly like yours. Launching with a different account and changing accounts from the main menu has (so far) allowed me to continue to play the game. You will need to either have a disc copy or play on your home xbox in order for this to work, since you need to start the game with your main account signed out.

Has anyone found a fix for if you own a digital copy and you're not on home xbox?