4 years ago

Can't link XBOX to EA Account

Dear EA,

unfortunately after spending 2+ hours trying to solve this issue I still can not link my XBOX Account to my EA Account.

Where to start?

I have got my XBOX account and my one and only EA account.

I never deleted this EA Account in the past.

As seen in the following screenshots I can not use my XBOX credentials to log in on your website.

But I can log in on your website, Origin and your new BETA EA Client (Windows 11) using my one and only EA account as I know the e-mail address & password.

If I try to connect to my XBOX Account inside the BETA EA Client I receive the following error:

I headed to https://account.live.com/consent/Manage to look for EA connections, deleted them and went over to https://myaccount.ea.com/cp-ui/connectaccounts/index to check for the link status inside "My Account" > "Connections" - nothing relevant there:

Up to this point I had already changed the password several times (nothing changed).

I didn't know what to do next so I went over to help.ea., opened a case to communicate to an EA advisor and got one.

He was really kind and tried to help me (read the transcript of the live chat on your own) but in the end he just said that he passed the incident on to his team (they are aware of this problem) and can't really do anything currently.

Transcript: https://pastebin.com/4zD2X7hF

Is there anything I'm missing?

Thank you very much in advance.

Yours

bug

mac

16 Replies

EA_Illium
EA Staff (Retired)
4 years ago
@dr_alexmoody To confirm in your first 2 sets of screenshots what does the second one say?

Also can you try logging into help.ea.com with your Xbox account information and see if it errors out like the EA App client?
dr_alexmoody
4 years ago
@EA_Illiumthanks for your reply.
To answer your second question straight ahead:
That's exactly what I'm doing in the first set of screenshots.
I went to help.ea.com and tried to use the XBOX-Login button followed by an error (it also does not work when I manually enter my XBOX account credentials).
To your first question:
Thats the error which occurs after using the XBOX-Login-Button on help.ea.com.
Translated from German to English:
"Please reset your password

Your login credentials might have expired. Good news: all you need to do is reset your password.

If you need additional help, please visit help.ea.com."
Like I mentioned, I have reset my password several times already.
Yours
dr_alexmoody
4 years ago
Update:
Something strange happens if I open the account settings within the new EA App or Origin using my EA Account.
It forwards me to a website showing my EA account settings (like in one of the screenshots I initially posted) but with different information compared to the information shown by manually going to the account settings on help.ea.com.
In other words: I use the same account but the EA website shows me different stuff.
EA_Illium
EA Staff (Retired)
4 years ago
Hey @dr_alexmoody To confirm the Origin client does not have the sign-in features the EA App client does, To confirm are you using the same email and password on the both client's login screen? Or are you using a Persona/different email/ or the Xbox option for the EA app versus Origin?

If not I would recommend reaching out to our support with your EA Account info (Email, Persona) and your Xbox Gamer Tag in order for them to further look into this.

EA Help website - Live Support (Phone, Chat, Email)

Twitter - Select the message icon to get assistance

Thanks!
Justintime0414
4 years ago
You contact support link does not help with linking accounts. It only supports games you specifically have. I also can't link my account. Keeps telling me to reset my password everytime I click on the xbox option
b67eac0ea226b10
4 years ago
@Justintime0414 I have been at a loss with this same issue for a long time now too. I gave up for months. Trying to jump back in and figure it out.
Justintime0414
4 years ago
If you get the answer let me know and vice versa. I’m gonna get at this because I want to ply EA games with my game pass.
IvantonioPC
4 years ago
@Justintime0414 I'm in the same
IvantonioPC
4 years ago
@EA_Illium
This problem is not just one person, it is general, they should implement a general help and validate what is causing this problem because if it is annoying, you will not be able to play having already paid the subscription
b67eac0ea226b10
4 years ago
@Justintime0414 Will do. I have spent a lot of time now on with three different "EA Help" people and it results in nothing each time.