I purchased two Kits for the Sims 4 today about 8 hours ago. I purchased the Poolside Splash kit and the Modern Luxe kit. Receipts for both are in my EA Account. However the app will not reflect that I purchased these items. I can only download them by buying them again.
Does anyone have any idea how I can get my purchased content to show up in the EA app? I purchased the two new kits for the Sims 4 directly from EA at 1:30 today. I have the receipts to prove it. But they will not show up as paid in the app. The only way I can download the app is to buy the content again. I have tried to clear the EA cache. I uninstalled the app and reinstalled it, and it just won't show up. If anyone has a workaround for this, I would love to hear it.
Community ManagerHi @whubble
Please check the order history on your account- are both purchases for these kits showing as completed, processing, or failed?
I am having this exact same issue. Purchase is shown as completed on my order history but no reflection of this on the EA app. All I am able to do is attempt to purchase the kit again. On the Sims 4 in-game menu it shows I own the kit but whenever I try to use it in build mode it is shaded out saying I do not own the content. No option anywhere to download the kit that I have a receipt for. So frustrating! Just to clarify this is the "Modern Luxe" kit and this is my first issue trying to download kits.
I just purchased a kit and when i go to download it, it shows that i need to purchase it still. Checked my order history and it shows I bought it, and the payment went through. I restarted the app, logged out, restarted my computer and its still not showing that i own it, it keeps saying purchase. The kit was the Modern Luxe Kit.
Community Manager@whubble @holtai @catloverplayer
Could you please run an Error Report with the steps here and attach your Report ID in this thread for me so we can investigate into this further?
The Poolside Splash Kit is not showing up in my game even though my account purchases has said completed and installed, both of the new kits. I have also logged out of the EA app and logged back in, cleared all caches, removed all mods and the kit still does not show up ☹️
Community ManagerCould you please follow the steps in the post above to run an Error Report and attach the Report ID to the thread here?
