Re: EA app deleted all my games and asked me to buy them again

I only have one account and entered the correct email and password.  It said I entered the wrong password (which I didn't) I got so frustrated, in the end, that I just deleted the app and will continue to access my games through Origin,  Maybe others have not had a problem

@f7hiehhq9kax 

It would be good to get this working within the EA App since the time may come when Origin isn't available. If you change your mind, reach out again or you can open a case with an advisor here. They can be sure you're using the right account. 

I will try again when I have more time/patience.  Maybe I was just unlucky.  I'm not a fan of Origin and got really excited about running my games without using them.  Thank you for your response

update, I just installed the EA app again and, this time, it opened with my account.  I was really happy, until . . . Sims 4 base game is there but none of my expansion/stuff packs and I don't see anywhere to install them again

@f7hiehhq9kax 

Great! It sounds like your issue is resolved. Was there anything else you needed help with?

@f7hiehhq9kax 

No worries. I'm just glad you can play again. Good luck and have fun 🙂

I installed my sims onto another pc as mine runs badly. It installed everything aside Outdoor retreat, I can't play without that it will ruin my game. It wants me to buy it AGAIN???

Hello, @MiniMadz1992 

What platform are you on? Thanks!

Hello, @MiniMadz1992 

Let's check to see if it's installed in the app. Try going to Manage > Manage Add-Ons. Is it installed there? Also, do you have the CAS demo currently installed? Thanks!

---

@EA_Aljo wrote:

@f7hiehhq9kax 

No worries. I'm just glad you can play again. Good luck and have fun 🙂

---

EA app deleted all my games and additions for the sims 4, BUT I BOUGHT IT. It tells me to buy them again. Isn’t it unfair? How to fix it?

@savvinovaraisa20 

Try clearing the EA App cache with the steps here.

Did you also try what I suggested previously?

Yes, I did everything, but nothing changed. I also tried to install the game again, but there is only a base, I mean without my additions, it tells me to buy it again 

@savvinovaraisa20 

It looks like you may be logging in to the wrong account. See the thread here for more information on this. Thanks!

I'm having the same problem they took away all my games I paid for