Re: EA app Fails to Remember "Keep me signed in" Option

I have the exact same problem. Everyday when I start my PC and open the launcher (which it does automatically) I need to fill in my credentials again. The remember checkbox is checked ( = turned on).

I'm really getting annoyed by it, especially when support either ignores us, closes these threads, give us useless replies or tell us they are looking into it! What?! Have they been looking at it for more than 2 years?! I would get fired when I'm not able to fix a bug in 2 years time! 

How does EA wants us to use and enjoy the app/launcher when these simple, basic and small bugs don't get fixed?!

I am having the same problem. It consistently forgets not just the password but the e-mail as well! This is either really sad or intentional. The first reboot it started on startup and worked. I turned off start on boot and now it forgets every time. Seems like forced coercion to make people run it all the time.

Up side, if you kill EA through the task manager instead of the taskbar icon, you can open it back up and it auto logs in. Seems the taskbar icon is the problem here.

@gaming_ogre It isn't intentional. It should save your login. There are no open issues on this and I myself have tested this multiple different ways to try to reproduce it and I am not able to which typically means it is more local to the PC it is being downloaded on. It can happen to multiple players without it being a bug with the app. This can be a list of things that cause this to happen.

Can you please do one or both of the following for me?

1. Uninstall the App - download the App from the site here and right-click the install file and run as admin.

2. Righ-click the EA App icon or exe file and go to properties - Compatibility - check the box to run as Admin

Then reboot the PC and try again and see if it saves the login info.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) 2e71248e-69b4-427f-900f-55d561cc6e73
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Login
When did this happen? (dd.mm.yy hh:mm) 03.08.2023 09:30
Summarize your bug EA app does not sign me in automatically.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? - Open EA App - Enter name + pw - Checkbox "Remember" active - Reboot PC - Open EA App - Does not login automatically
What happens when the bug occurs? Does not login
What do you expect to see? Logs in

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Bug is known, see:
https://www.reddit.com/r/origin/comments/qt3rzw/ea_app_ea_desktop_keeps_logging_me_out_every_time/
https://bestgamingtips.com/ea-app-keeps-signing-me-out/
and even marked solved like this:

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/EA-Desktop-keeps-logging-out-after-every-session/m-p/10225436/highlight/true#M5915

I use the xbox pc app that seems to have a hook to start the EA app and logs in automatically. Maybe thats where some kind of token mismatch occurs. It worked until two or three weeks ago, but this is not the first time this problem occurs.

I've tried clearing the cache as user and as admin, logged in as user and admin, logged in with the checkbox dis- and enabled, everything with the same outcome.

@CPTBACCENSCHARTE Merged your post with a larger thread happening.

@EA_ShepardThanks, I must have missed this thread.
I have changed nothing (no active windows updates etc.) and today, the auto login worked as intended (restarted the app another time to verify if the running xbox app interferes with the login process). I've created another report, maybe you can compare my last two reports and see a difference:

Report ID: f2e053a2-942f-4b5a-8967-d9571c09edab

Edit: Could not start any games. Used windows disk cleanup and rebooted. Login credentials are gone again.

@CPTBACCENSCHARTE I am following up with some people on this one. It was an issue at one point but was fixed and there is not much activity on this other than a handful of reports. When I get an update on I will let everyone know. 

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA App Does Not remember Login Credentials
When did this happen? (dd.mm.yy hh:mm) 28.07.23.17.30
Summarize your bug I shut down my PC every evening at bedtime. Whenever I power back on my PC and boot into Windows 11, the EA app always requests my email and password to log back into the app despite the "keep me signed in" box being checked every single time.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Set the ON/OFF switch on the Windows 11 PC to the OFF position. Wait 30 seconds and set the ON/OFF switch on the Windows 11 PC to the ON position. Wait for the Windows 11 PC to boot into the Windows login screen. Log into Windows 11 and see if the EA app requests login credentials.
What happens when the bug occurs? The EA app requests my login credentials every day after powering my PC back on from the night before.
What do you expect to see? The EA app to function like the Steam, Epic, Blizzard, and Ubisoft apps and NOT request my login credentials every single time I power back on my PC each day.

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Processor 13th Gen Intel(R) Core(TM) i7-13700K 3.40 GHz
Installed RAM 32.0 GB (31.8 GB usable)

Gigabyte Z790 AORUS ELITE AX

BIOS:F7

NVIDIA GeForce RTX 4070 Ti

NVIDIA Driver 536.67

System type 64-bit operating system

Windows 11 Home Version 22H2
OS build 22621.1992
Experience Windows Feature Experience Pack 1000.22644.1000.0

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Launch Game
When did this happen? (dd.mm.yy hh:mm) 06.08.2023
Summarize your bug On every launch the app is asking for credentials.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Start the app
What happens when the bug occurs? I have to enter my credentials
What do you expect to see? I expect to be loggin automatically since "Keep me signed in" is checked.

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"Keep me signed in" is checked. I cleared the app cache, removed and re-installed the app. Made it start with Windows - still on every launch it's asking for credentials, see the screenshot.

This is extremely annoying, there is another thread about the same issue which EA has not acknowledged yet, so hopefully this one will get the necessary attention.

Hi everyone, I am having an issue where every now and again the EA app asks me to log in even though I know I pressed 'keep me signed in'. It doesn't happen very often, normally it logs back in fine.

Do I need to be concerned and should I do anything?

1 week since opened and not yet acknowledged by EA

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Game Hub
When did this happen? (dd.mm.yy hh:mm) 08/2023
Summarize your bug Each time while launching EA Desktop app it asks for my login credentials which shouldn't ever happen because I always choose 'keep me logged in' option while logging in.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? launch EA Desktop app
What happens when the bug occurs? I'm logged out and need to enter credentials
What do you expect to see? The app with me already signed up

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I always choose 'keep me logged in' option while logging in.

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe login
When did this happen? (dd.mm.yy hh:mm) pretty much every day
Summarize your bug EA app keeps forcing me to log in, sometimes twice in a row just within 30 minutes of shutting it down and restarting it
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Get on my computer and start the EA app every day
What happens when the bug occurs? EA app keeps forcing me to log in, sometimes twice in a row just within 30 minutes of shutting it down and restarting it
What do you expect to see? I expect to not have to log in every time I open the app every day, or even every week. Every 2 weeks is reasonable IF you don't log in for 2 weeks.

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EA app keeps forcing me to log in, sometimes twice in a row just within 30 minutes of shutting it down and restarting it. I expect to not have to log in every time I open the app every day, or even every week. Every 2 weeks is reasonable IF you don't log in for 2 weeks. I guess you don't realize what you had until its gone. Give Origin back to us. The only time I had to log into Origin is if I skipped using it for 2 weeks, which was rare. How do I stop the EA app from forcing me to log in all the time?

2 weeks since open and still no sign of EA. Still have to enter credentials every single time when the app is closed, computer booted or rebooted.

Despite having "Keep me signed in", at least 95% of the time I restart the PC I have to log in again. When will this be fixed?

other than a handful of reports...

Maybe people just gave up on this issue from 2017...?

I'm havin the same issue iv tried everything and when i don't have internet my EAapp keeps saying it can't find my account kinda frustrating havin to use public wifi every hour to re-login personally i think EA stopped caring about its users

I agree why is this not working like every  other game?

Attached what comes up every time I start the EA App.

Why is the whole form empty? 

Please tell us an answer to this question, as per the forum rules...we ask ...you answer.

3 weeks since opened and still no EA.

Is this the EA forum dedicated to EA app, if not can someone point me to the right place?

Aren't EA supposed to reply in timely manner when someone posts a problem?

i have the same problem.

imho this is related to the cookie.ini, more precisely to it's content

%localappdata%\Electronic Arts\EA Desktop\cookie.ini

as long as this file exists (created by EADesktop.exe) and the cookie is valid, the auto login feature works.

imho this is a QT related issue or the cookie expiration time is set to short

cookie related events (not found, expired etc.), and others, are logged to this file 

%localappdata%\Electronic Arts\EA Desktop\Logs\EADesktop.log

f. e. [2023-09-05T14:33:18.290Z] PID: 11984 TID: 23660 INFO (eax:😕ervices::qtUtils::CookieJar::addRememberMeCookies) No cookie file.

They did, literally closed the old thread from age, started a new one, and still no solution. Been several years. Everyone posting on here for this issue is wasting their time, they obviously have no intention on fixing this....