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MASHAcutie's avatar
MASHAcutie
Seasoned Newcomer
2 months ago
Solved

Unknown error on my download

So I currently play sims 4 on my MacBook, I recently purchased the get to work expansion pack but when I tried to download it I would immediately get an unknown error message after about 2 percent of it being downloaded. I've restarted my MacBook, cleared the cache thoroughly, even going so far as going into my computer library and cleaning out all the EA and Origin folders, reinstalled the EA app and of course restarted the EA app. Nothing has helped and this is my last resort, I've put in an error report too, no response yet. 

ea app functionality
error code
installation
launching
loading times
mac
purchase issue
updates
  • Nalchic's avatar
    Nalchic
    2 months ago

    Попробуйте поставить английский язык в игре и начать новую карьеру

1 Reply

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  • Chrysatos's avatar
    Chrysatos
    New Novice
    7 days ago

    I don't know why but I just saw that for some reason the game thinks I am in Space. If I go to settings and exit game it tells me my current location is Galaxy - hyperspace. Maybe a possible reason why the RB button won't trigger?! 

  • Lancelottie's avatar
    Lancelottie
    Seasoned Newcomer
    8 days ago

    Hi. Thanks for the response, but I play on PlayStation 5 and not Xbox so this isn’t a console specific issue. I have also tried verifying the game files and reinstalling the game.

  • 8cp6sn8uuj65's avatar
    8cp6sn8uuj65
    Rising Ace
    8 days ago

    *"Thanks for reaching out! I understand that you've tried multiple solutions, but none have worked so far. Since this issue is also appearing on Xbox Series S, it might be a console-specific bug. If you haven't already, try verifying the game files or reinstalling it—it could help resolve the problem.

    If you haven’t contacted EA support yet, that might be the best next step, as they can provide official guidance or escalate the issue. Additionally, keeping an eye on community forums could be helpful, as other players might have found alternative fixes. Hope this gets sorted soon!"*

  • Chrysatos's avatar
    Chrysatos
    New Novice
    13 days ago

    I have the same issue on my Xbox series S. I already tried everything that you did and more but it didn't help

  • 8cp6sn8uuj65's avatar
    8cp6sn8uuj65
    Rising Ace
    13 days ago
    • Key Binding Adjustments: Some players have reported that reassigning the Focus button to a different key or button can sometimes resolve the issue. Try experimenting with different bindings.
    • Photo Mode Trick: While you've already tried this, some players have found success by entering Photo Mode and then exiting it before attempting to use Focus again. It might be worth trying a few more times.
    • Patch Updates: Ensure your game is updated to the latest version, as developers may have released fixes for this bug.
    • Community Forums: Check discussions on platforms like Steam or EA Answers HQ for additional tips or workarounds shared by other players.Contact Support: If none of the above works, reaching out to EA's customer support might be the best option. They can provide guidance or escalate the issue.

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So I currently play sims 4 on my MacBook, I recently purchased the get to work expansion pack but when I tried to download it I would immediately get an unknown error message after about 2 percent of it being downloaded. I've restarted my MacBook, cleared the cache thoroughly, even going so far as going into my computer library and cleaning out all the EA and Origin folders, reinstalled the EA app and of course restarted the EA app. Nothing has helped and this is my last resort, I've put in an error report too, no response yet. 

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So I currently play sims 4 on my MacBook, I recently purchased the get to work expansion pack but when I tried to download it I would immediately get an unknown error message after about 2 percent of it being downloaded. I've restarted my MacBook, cleared the cache thoroughly, even going so far as going into my computer library and cleaning out all the EA and Origin folders, reinstalled the EA app and of course restarted the EA app. Nothing has helped and this is my last resort, I've put in an error report too, no response yet. 

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Ok update, I had to reinstall the sims 4 completely, it finally worked! Still unsure of what the issue was tho...

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