I have an active Xbox Game Pass Ultimate subscription. My Xbox account is linked to my EA account . The EA app does not recognize my EA Play membership, and every EA Play game says "You're not eligible to play this game." I've already reinstalled the EA app, relinked my Xbox account, and confirmed my Game Pass Ultimate subscription is active. Could you please refresh or repair my EA Play entitlement?
Community ManagerHey Ryancj2010,
Sorry to say, but we don't have the tools to support account-related requests here on the forums.
Since your subscription is active, if you've confirmed you're signed in to the same EA account linked to that Xbox account, it might be worth signing out of and closing all the apps before logging in on the Xbox, then the EA app, and finally trying to launch the game through the Xbox app.
If your subscription still isn't being recognized, it'd be best to connect with our live support team and have them look into the account with you.
Let us know how it goes, thanks!
