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Scrimshaw-Philly's avatar
Scrimshaw-Philly
Seasoned Newcomer
2 days ago

Account Help!

I need help getting into my old EA account. I no longer have access to the email that it is linked to. I canceled that email a couple years ago and it’s not recoverable from Google that account is linked to my Xbox account and then chatting with one of the support representatives I couldn’t provide enough information for them to give it to me even though I gave them a screenshot of my Xbox account with an EA purchase. And I have a screenshot showing that the account that my Xbox account is linked to that EA account they basically said that because I don’t have enough information they can’t do anything about it so I have to get a whole new Xbox gamer tag now? This is insane. There has to be another way to verify this.

8 Replies

  • Scrimshaw-Philly's avatar
    Scrimshaw-Philly
    Seasoned Newcomer
    15 hours ago

    Yeah you go to the help page and click on an article then scroll down to contact us. 

  • thewedge's avatar
    thewedge
    Newcomer
    2 days ago

    UPDATE

    I managed to resolve this with the chat advisor. They updated my old inaccessible email with my new one that I have access to.

    Steps were:

    Navigate to where you raise an issue and I put the topic as linked accounts. Put battlefield 6 in the game and your platform. I just put cant link account in the description. Once you have submitted this scroll down and you will find a link to the advisirs via chat

    Once connected I explained the problem. You will need to verify security information for your EA account and your platform (psn/ xbox). Email address, dob, last 4 digits of payment method etc.

    Once he had all this he reset the email on my old account. He sent verification link and it's all sorted.

     

  • The_Wedge1875's avatar
    The_Wedge1875
    Rising Newcomer
    2 days ago

    How did you manage to actually speak to someone at EA ? I am finding it impossible

  • I have the same issue. My old linked EA account timed out on my PSN. Its an old freeserve account and they dont exist anymore. I have no way of accessing the password reset email. I have created a new EA account but cannot link it to my PSN account as the old one is still linked. I have tried raising a ticket on the EA website but nothing gets acknowledge. There is no contact number or email address on EA site. Customer service is appauling. I guess i am cancelling my pre-order of BF6 as i wont be able to play it.

    Does anyone know a way of contacting EA ?

  • Same issue here, I've been ask them to merge the account 2 times already, Today and few years back. They can't do nothing with it, even after giving them screenshots about transaction and proof that I own this account

  • cody_pp1ea's avatar
    cody_pp1ea
    Seasoned Newcomer
    2 days ago

    Yep, I have the same issue on my PS. This is ridiculous 😒 

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