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Evochaos50310's avatar
6 hours ago

Account Takeover Ban?

Hello, so I was playing fc 26 pro clubs with a bunch of my friends we were excited because pro clubs was down all week and finally came back so we stayed up until about 430am got off went too sleep woke up around noon logged on and had a message saying my account was banned. I logged on to ea help website and said my account was banned due to account takeover. I’m not sure what caused this but I still have access to my account. I changed pw just in case. Nothing seems out of the ordinary. I have access to my email I signed up with. I never lost access to account so no need to recover it. I have proof of account being mine, proof of my last purchase, proof of my gameplay from last night. I have submitted an appeal already. Not sure what steps I need to take next.?

1 Reply

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Sorry to hear about your situation.

    Since the message mentioned account takeover, you may want to check this guide: 

    What to do if your EA Account was hacked

    If you’ve already submitted an appeal, that’s the right step to take. Please wait for the Terms of Service team to review your case and keep an eye on your email inbox for any updates from EA. Thanks.

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