Forum Discussion

lowkeycervantes's avatar
lowkeycervantes
Seasoned Novice
5 days ago

Can’t get help to unlink and EA account that I don’t have access to

I’ve been trying to contact the EA support chat for 3 days now I bought battle field 6 phantom edition and once it downloaded it said I had to verify my EA account linked to my PS5 I don’t ever remember making or even that last for digits of the phone number it shows I just want to unlink that EA account I don’t recognize and connect the new one I made I need help I’m frustrated, I don’t get notifications when they send me a message on live chat only in my email to tell me closed by live chat due to inactivity I’ve done 4 separate cases I just want to play my game already. 

2 Replies

  • kkerregan's avatar
    kkerregan
    Rising Novice
    5 days ago

    I have had the same issue for days now. Dice has really dropped the ball working with this **bleep** company.  

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Hey there, unfortunately, we're unable to assist with account-related issues here in the EA Forums. I can try to give you some further information on how to make the changes yourself; however, if you do not have access to the current email on your EA account, only EA Help can assist in making changes to your EA account. You can find further information on how to manage your account here: https://help.ea.com/en/ea-account/ 

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