Can’t verify/allow my son to play Battlefield 6

You will be issuing refund then correct? 

Why are we allowed to purchase the game for our child, but not allowed to give them permission to play. Sounds like a complete scam. I suggest ya’ll offer refunds. 

PuReEviL2000​ Before you purchase maybe read the age requirements. This is not a scam. It is a mistake on your part though. 

Scuba_Si​ If a minor is playing on an adult account they are breaking the rules. If they get caught there could be consequences for the account. 

Battlefield 6 has an official M for Mature (17+) rating in the US (ESRB) and PEGI 16 in Europe, due to intense violence, blood, strong language, and mature themes, requiring players to be 17+ or 16+ respectively, though EA requires users to be 13+ for online features, with strict age verification for accounts. 

Official Age Ratings

• ESRB (North America): M (Mature 17+) for Blood and Gore, Intense Violence, Strong Language, Users Interact, In-Game Purchases.
• PEGI (Europe): 16+ for Realistic Combat, Strong Language, Tobacco/Alcohol/Drugs.
• Australia: MA15+. 

Account Requirements

• You generally need to be 13+ to register for online features on EA/Steam, but the game's content restriction means EA enforces the 17+ (or regional equivalent) for playing.
• Parents cannot easily bypass these ratings for underage accounts, as EA has strict verification processes. 

Your statement is completely irrelevant to what I said. Refunds should be issued. Every parent has the sole right to determine what their child should or shouldn’t be able to play, not a game developer. If this is to be restricted, the game should not be purchasable if the account is unable to play the game. That is common sense. 

Judging by your account statistics, I suggest you get a life lol…. 

PuReEviL2000​ 

"Every parent has the sole right to determine what their child should or shouldn’t be able to play, not a game developer." 

Hmm. In short, while not a US federal law, the ESRB system is a powerful, industry-wide standard backed by retail commitment and federal oversight, making age-restricted sales effectively law in practice.

Its kinda like buying a car and not having a license to drive. Yes you can still buy the car and just because you cannot drive it yet does not mean you get a refund. 

"Judging by your account statistics, I suggest you get a life lol…. "

Thanks for looking up my stats, I think.

I have a life and a pretty good one at that, with lots of flexibility and free time. You don't have to worry about that.  

I see that I am not alone in this issue. Bought the game for both my boys 13 and 15 assuming they would be allowed to play with my permission.  Both are unable so we out $150.  Has anyone have any success getting refunded?  

Gotta say in the day in whats about to be 2026, this is absolutely ridiculous.  This is "Smoke & Mirrors" functionality over practical responsibility.  The workarounds in this case are kids using their parents accounts which absolutely open them up to far more dangerous possibilities than simply adding parental controls or leveraging what the platforms already manage for you (Xbox, PS5, Nintendo - only chat/talk with Allowed Friends).    I manage my Kids accounts to the Nine's across Apple, Xbox, PS5, Nintendo, Google, Meta (Quest 3), PC and this is the only platform - the only one - where Parents are overridden.  Generally the only workaround is to....not buy the game OR worse, my kids use a Parents accounts (which parents are currently doing).   

Shame on you EA.

Pretty bad comparison.  Driving a car (on public roads) underage has risks that affect other people.  Playing a game online, with his brothers or dad, in their home - doesn't carry those risks.  Kind of like I have 20 acres, and I let my 12 year old drive my car on our own private road -- we're allowed to.