I am trying to allow my 12 year old son to play Battlefield 6. I have authorised/cleared it from the Microsoft side of things (we are playing on Xbox Series X). When it comes to the EA side of things, I get a far as the pop-up screen that says “Enter parent or guardian email” - which I enter & click “send email”, then nothing arrives. Both my son & I have EA accounts. Can you help please?
We are having the exact same issue! Except when we click "continue on the account childs verification it comes up with an error code and says "unable to connect".
I have gone round and round with EA customer service and they completely refuse to help. They just keep giving us the run around saying to create a new EA account which we have done and makes no difference. They said they aren't able to make changes tons underage account. Their responses make zero sense. Then they told us "sorry we're unable to help you, anything else", like that's an even acceptable response? This is crazy. We need to blow up their Customer support and keep reporting this issue.
Im also having a very similar issue. However i am able to sign in but whenever i go to make any changes to my account it wants to send a code that i never receive. I have been in circles for the past two hours trying to fix this. Of course i cant just talk to a real human to help it all has to be a lazy ai prompt
We are having the same exact issue. Circular and no resolution. Did you find any fix?
