EA NextStep, a step back
I am starting to think that they know what they are doing, seeing that the forum was the only resource that popped up when I was researching a problem I was pleasantly surprised to see a "contact us"...
Forum Discussion
Holy ****. It was so hard to get to talk to a live and real human being in the support chat. EA NextStep sucks. For everyone wondering how I finally came in contact with a real human being via live support:
https://help.ea.com/en/articles/ea-account/locked-out-of-ea-account/
go to this, and scroll all the way down.
Click on the button "Contact us" and then you'll be redirected to the AI agent.
Say you have a hard time logging in and just skip ALL the steps and with the steps that you must fill in, simply fill in "skip" and the AI agent will eventually say something like: it seems this is work for a real human being and you can then finally talk to a real person.
it DOES NOT matter that you initially contacted support for not being able to login into your account. It's just a way to get in contact with a real human being.
Hope this helps you guys!
Wow, good to know you found the only way past NextStep, I spent the better part of an hour trying to get to that response with no success. Both good and bad to know that we are all having the same issues here...
This worked to get me in touch with someone, the human assistance fixed the issue instantly
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